Operations Director

Job Description:

Salary: $70-75,000/year

This position serves Leon, Wakulla, Gadsden and Jefferson Counties and requires some travel.

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position: Provide leadership and direction for the staff. Ensure consistent management and oversight of WIOA Adult, Dislocated Worker, and Youth regulations. Provide excellent customer service to internal and external clients. Work directly with the EDSI Regional Director and Leadership Team, as well as the funder and partners to enhance program services. 

Essential Functions:

Model Servant Leadership by living EDSI’s core values

Establish professional working relationships with community organizations

Attend required meetings with local and state representatives regarding job placement and job retention issues and apprise staff of discussions held at these meetings

Maintain accurate participant tracking information

Act as a liaison between the local office and EDSI office in Dearborn, providing documentation when requested

Assist in compiling information into reports for EDSI, Board of Directors, and the State as needed

Facilitate weekly staff meetings

Conduct internal programmatic monitoring of team to ensure compliance.   

Give recommendations for hiring and termination of staff

Will keep executive level and senior management informed of all activities and any potential issues occurring in the centers

Seek training and information on new and innovative programs that could have a positive effect on operations

Research new approaches and products to provide continuous improvement and market alignment as changes occur with the economy

Attend workforce development training opportunities throughout Florida and sometimes outside of the state for topics dealing with workforce programs and issues that could have an impact on programs

Participate in quarterly One-Stop Operator Partner Meetings

Conduct coaching with staff on personnel issues and develop corrective action plans as necessary

Maintain compliance with all EDSI and board policies and procedures including personnel policies

Review monthly budgets to monitor expenditures and approve expense reports

Communicate with EDSI’s Regional Director of Operations about successes and areas of support needed to attain program goals

Travel between offices and to local businesses and partners in the Capital Region

Attend regularly scheduled meetings with all Career Source departments

Other opportunities as available

Education and Experience Requirements:

Bachelor’s degree or associate’s degree, and three years of work experience in case management/human services or related experience

Demonstrated experience managing, directing and coordinating a high-performing team to include professional development and mentorship 

Excellent communication, analytical, and interpersonal skills

Experience in a team-oriented environment with an ability to work independently

Ability to converse with a wide range of professionals and demonstrate a positive professional attitude

Florida Workforce Professional Certification Tier I required (must be completed within 1 year of employment)

Proficient in Microsoft Office applications

Valid Driver’s License 

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.