Operations Director

• Chick-fil-A Careers
• Chick-fil-A Brunswick (OH) FSU
• Operations Director

Operations Director

SMS Email Messenger Facebook Twitter LinkedIn Whatsapp

" data-placement="bottom" data-toggle="popover" href="javascript: void(0);" tabindex="0">ShareApply

Full-time

Starting at $21.00 per hour

Operations Director - Front of House or Back of House

CFA Brunswick (OH) FSU | Brunswick, Ohio

Lead with ownership. Develop people. Create lasting, positive change.

At CFA Brunswick, our vision is to create lasting, positive change through servant leadership. We're seeking an experienced Operations Director to oversee either Front of House or Back of House operations, with leadership responsibility for 70+ employees.

You will own operational results, develop leaders, and build a culture where people are valued, challenged, and equipped to succeed.

Required experience: At least three years of comparable leadership experience.

Schedule: A minimum of 45 hours per week in the restaurant including evenings and Saturdays. Sundays off.

How We Lead

Our values-Respect, Stewardship, Integrity, Leadership, and Growth-guide our expectations:

• Respect everyone. Give honor, dignity, and respect regardless of title, tenure, or performance.
• Take ownership. Notice needs, bring solutions, use resources wisely, and follow through.
• Care enough to hold people accountable. Invest in relationships, communicate clearly, and address missed expectations directly and respectfully.
• Develop others. Coach consistently, delegate meaningful responsibility, and prepare others to lead.
• Stay teachable. Seek feedback, acknowledge mistakes, and apply what you learn.

Responsibilities:

• Lead daily FOH or BOH operations, maintaining high standards for hospitality, quality, safety, cleanliness, accuracy, and speed.
• Lead and develop a team of 70+ employees through supervisors and other leaders.
• Provide individual coaching to direct-report leaders at least twice monthly.
• Use guest feedback and performance reports to identify gaps and deliver measurable improvements.
• Manage staffing, deployment, and resources responsibly.
• Build consistent systems and hold leaders accountable for execution.
• Work alongside the team and partner with the Owner/Operator to strengthen restaurant performance.

Necessary Skills:

• Three or more years of comparable leadership experience with responsibility for people development, operations, and measurable results.
• Experience leading a substantial team and developing supervisors or other leaders.
• Strong communication, judgment, organization, and follow-through.
• The ability to maintain high standards while building respectful relationships.
• Readiness to lead in a fast-paced, hands-on restaurant environment.

Restaurant, hospitality, retail, or other high-volume operations experience is especially relevant.

What You Can Expect

An engaged Owner/Operator who invests in your development through coaching, honest feedback, meaningful responsibility, and clear accountability. We want you to grow as a leader while helping others do the same.

Compensation: Starting at $21 per hour

Benefits: Health/Vision/Dental/Life Insurance, 401(k) with Employer Match, Employee Discounts, Executive Coaching

Hours: Minimum of 45 hours per week in the restaurant; Sundays off

Availability: Must have open-availability including evenings and Saturdays

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training
• Referral program
• Other

Chick-fil-A - Chick-fil-A Brunswick (OH) FSU

3470 Center Rd, Brunswick, OH, 44212

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.