Operations Delivery Manager

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Operations Delivery Manager - (lv.10825)

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\t\t\t\t\t\t\t\tOperations Delivery Manager\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\t\t\t\t\t\t\t\tLas Vegas - Las Vegas, NV 89119 US (Primary)

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The Operations Delivery Manager, will manage operational excellence across multiple airport and resort retail locations, overseeing execution, loss prevention, and financial discipline. This role provides hands-on support to Multi-Unit Managers, using data-driven insights, targeted interventions, and consistent operational standards to strengthen leadership effectiveness and safeguard commercial performance.

Salary: $48,000 annually

 Key Impact:

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• Consumers: Experience seamless service, strong product availability, and consistent brand engagement across all locations. \t
• Store Teams: Empowered, coached, and developed to deliver high-quality, consistent execution.

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Key Responsibilities

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• Elevate operational consistency, compliance, and financial controls across assigned locations \t
• Analyze performance data to identify risks, trends, and opportunities for improvement \t
• Lead focused action plans to reduce shrink, improve inventory accuracy, and strengthen execution \t
• Conduct regular field visits to coach store teams and reinforce standard operating procedures \t
• Support Multi-Unit Managers with operational expertise, allowing them to focus on people and sales performance \t
• Partner cross-functionally to improve processes, merchandising execution, and inventory flow \t
• Ensure adherence to company policies and airport/resort regulatory requirements \t
• Provide clear reporting and actionable insights into senior leadership

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• 5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments \t
• Strong understanding of retail KPIs, loss prevention, inventory management, and expense control \t
• Analytical and financially savvy, with the ability to translate data into action \t
• Proven ability to influence, coach, and drive accountability in the field \t
• Highly organized, adaptable, and comfortable in fast-paced, regulated environments \t
• Proficient in Microsoft Office, particularly Excel

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About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Companyâ€s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

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EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

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v18.5.3

Last sync: 2026-09-11 00:30:10

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