Tax Manager Jobot
Cape Saint Claire, MD3 days ago
- $100,000–$150,000 Per Year
Highlights
WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Companyâ€s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. The Retail Operations Lead enables Multi-Site Managers and field leaders to deliver consistent, high-quality retail execution across the portfolio.
Numbers & Facts
| Location | Washington, DC |
Description
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Operations Delivery Lead - (ODL.4)
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\t\t\t\t\t\t\t\tWashington D.C. - US (Primary)
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The Retail Operations Lead enables Multi-Site Managers and field leaders to deliver consistent, high-quality retail execution across the portfolio. This role drives operational standardization, simplifies workflows, and solves execution challenges, translating enterprise priorities into clear routines, practical tools, and in-store behaviors. While not accountable for store performance, it strengthens outcomes by improving efficiency, consistency, and execution capability across locations.
Location: DCA Airport
Key Responsibilities
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- Translate company strategy into clear, actionable guidance for Multi-Site Managers and store teams. \t
- Drive consistency in operational standards, routines, and ways of working across locations. \t
- Identify process gaps, inefficiencies, or friction points that impact store execution and lead solutions. \t
- Develop and implement tools, playbooks, and structured routines that simplify operations. \t
- Support the rollout of business-critical initiatives and ensure successful field adoption. \t
- Partner with Field and Central Operations to align priorities and strengthen execution. \t
- Gather field feedback and provide insights to improve processes and decision-making.
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- Bachelorâ€s degree in business, Retail Management, Operations, or related field preferred (or equivalent experience). \t
- 5+ years of experience in retail operations, multi-unit leadership, or field support roles. \t
- Strong understanding of store operations and retail execution drivers. \t
- Proven ability to turn strategy into clear, practical execution plans. \t
- Experience leading initiatives and influencing cross-functional partners without direct authority. \t
- Strong problem-solving, organizational, and communication skills.
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About Us
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WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Companyâ€s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
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EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
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v18.5.4
Last sync: 2026-09-16 00:30:11
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3755 W. Sunset Road, Las Vegas, NV 89118 702.385.5233
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