Operations Coordinator

• Provide administrative and operational support to the Regional Portfolio Manager.
• Coordinate meetings, prepare agendas, record meeting minutes, distribute follow-up materials, and track action items through completion.
• Maintain calendars, electronic files, documentation, and property records.
• Coordinate communication between managers, site teams, vendors, and corporate departments.
• Assist with special projects and portfolio-wide initiatives.
• Collect, prepare, analyze, and distribute operational reports and dashboards, including:
• • Occupancy and vacancy reporting
  • Leasing activity
  • Delinquency and aged receivables
  • Move-ins and move-outs
  • Budget variance tracking
  • Work order metrics
  • Staffing vacancies
  • Unit turn status
  • KPI dashboards
• Prepare resident correspondence, notices, forms, and marketing materials.
• Coordinate document requests and maintain standardized forms.
• Order office supplies and track vendor documentation.
• Follow up on invoices and operational requests.
• Coordinate onboarding activities and employee training.
• Provide onsite Community Manager coverage during absences, vacancies, or other business needs.
• Support property compliance efforts by:
• • Tracking regulatory and operational deadlines.
  • Assisting with preparation for REAC, MOR, and other property inspections.
  • Coordinate file requests and documentation needed for audits and reviews.
  • Monitoring completion of corrective action items assigned to site teams.
  • Partnering with the Compliance Manager during audits and inspections as requested by the Regional Portfolio Manager.
  • Maintaining compliance tracking reports and inspection of readiness documentation.
• Coordinate and monitor initiatives, including:
• • Capital improvement projects.
  • Unit turn schedules.
  • Preventive maintenance initiatives and vendor scheduling with the Regional Facilities Manager.
  • Property, insurance, fire, elevator, and other regulatory inspections.
• Maintain professional, confidential, and objective interactions and working relationships with all staff.

Education, Skills and Experience:

• Associate's or Bachelor's degree in Business Administration, Public Administration, or a related field preferred, or an equivalent combination of education and experience.
• Two or more years of experience supporting property management operations, portfolio administration, or housing operations.
• Affordable housing or multifamily property management experience preferred.
• Exceptional organizational and project coordination skills.
• Strong analytical skills with the ability to interpret operational data and identify trends.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong attention to detail and follow-through.
• Ability to work independently with minimal supervision.
• Professional judgment, discretion, and confidentiality.
• Customer-focused with strong relationship-building skills.
• Advanced Microsoft Office Suite: (Excel, Word, Outlook, Teams, and PowerPoint), Adobe Acrobat, SharePoint, Yardi Voyager preferred.
• Experience with property management software such as MRI, RealPage, or Boston Post is a plus.

Work Location: In-Person

PEP employees are as important as our residents. Our goal is to ensure both have a positive and rewarding experience during their time with PEP Housing. We value our employees, and we take pride in recognizing their outstanding talents and efforts. We are committed to the delivery of superior quality of services based on a foundation of honesty, integrity, and ethical treatment.

Benefits:

PEP’s benefits include health/welfare plans (medical, dental, vision, Group Life and AD&D Insurance etc.); 401K plan; work-life benefits (sick time, paid vacation and 22 company holidays); Employee Assistance Program, career development opportunities through mentorships and continuing education programs and a great working environment with professional growth prospects.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected category. Potential employees must submit to all pre-employment processes, to include DMV, reference and background checks.