Operations Coordinator Routing & Dispatch

Company Overview

Riverstone Logistics RLX is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If youre looking for a place where people genuinely matter, youve found it.

Position Summary

The Routing Coordinator will assist in the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will monitor motor carrier performance and capability to maximize productivity and provide feedback to location management. In addition, this position will assist customer care in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site.

Competencies

Ethics & Values Problem Solving Customer Focus Drive for Results Conflict Resolution Functional/Technical Skills Managing & Measuring Work Timely Decision Making Organizing Composure Learning on the Fly Interpersonal Savvy

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Facilitate day-to-day delivery operations including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client.
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel.
• Utilize client-specific routing software.
• Communicate with other departments on updates, meetings, and other as needed.
• Perform route monitoring utilizing client-specific software.
• Check in reschedules that are brought back by motor carriers.
• Process returns through the clients portal at participating locations.
• Move inventory safely using material handling equipment as needed.
• Serve as a point of contact for escalations from the client.
• Schedule orders and notify the customer of their time windows for next day delivery.
• Performing other duties as assigned; may vary based on client requirements.

Minimum Qualifications / Knowledge, Skills, and Abilities

• High School Diploma/GED or equivalent required.
• Strong people and operational management skills.
• Experience utilizing Microsoft Office products (Excel, Teams, etc.).
• Excellent verbal and written communications skills.
• Experience with dispatching software; Samsara Dispatch/Track preferred.
• Excellent interpersonal skills.
• Excellent customer service skills including conflict resolution.
• Ability to adapt to changes in a fast-paced environment.
• Experience with routing, scheduling, and checking on delivery status.
• Ability to embrace new technology.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to