Be part of a team that sets the standard in service & sales
Epic Hot Tubs & Swim Spas is one of North Carolina's fastest-growing spa and swim spa retailers, with multiple locations and a strong reputation for delivering exceptional customer experiences. As we continue to grow, we're looking for a highly organized and dependable Operations Coordinator to support our day-to-day business operations.
Position Overview
This role plays a key part in keeping our operations running smoothly. You'll be responsible for managing invoicing and billing, tracking inventory of parts and chemicals, and supporting office operations across the business.
This is a hands-on role for someone who thrives in a fast-paced environment, enjoys staying organized, and takes ownership of getting things done accurately and efficiently.
Key Responsibilities
Invoicing & Billing
Create and manage invoices for completed work
Ensure accuracy and timely processing of all billing
Follow up with internal teams to gather any missing information needed for invoicing
Help ensure all billable work is captured and processed
Inventory Management (Parts & Chemicals)
Track and manage inventory levels for parts and chemicals
Maintain accurate inventory records and usage tracking
Reorder stock as needed to prevent operational delays
Coordinate with team members on inventory needs and usage
Monitor inventory trends and flag discrepancies
Office Operations
Order and maintain office supplies
Keep internal records organized and up to date
Support administrative needs across departments
Help maintain structure and organization in day-to-day operations
What We're Looking For
Strong organizational and follow-through skills
Experience with invoicing, billing, or administrative operations
Comfortable managing inventory and tracking supplies
Detail-oriented with a focus on accuracy
Ability to work independently and take ownership
Strong communication skills across teams
Preferred Experience
Experience in a service-based or operational environment
Familiarity with inventory tracking or supply management
Experience with QuickBooks or similar invoicing systems
Experience supporting multiple teams or departments
What Success Looks Like
Invoices are accurate and processed on time
Inventory is organized, tracked, and consistently stocked
Office operations run smoothly without gaps or delays
Teams have the information and resources they need to operate effectively
Why Join Epic Hot Tubs & Swim Spas?
Fast-growing company with opportunity for advancement
Team-oriented environment with strong leadership
Opportunity to play a key role in improving operations
Be part of a company focused on performance, accountability, and customer experience