Key Responsibilities/Essential Job Functions
Shipment Discrepancy Management
- Manages the facility quantity discrepancy process, ensuring timely and compliant resolution.
- Coordinates discrepancy investigations with customers and internal departments.
- Maintains discrepancy records, receipt maintenance, and manifest validation systems.
- Monitors discrepancy trends and recommends process improvements to reduce recurring issues.
Customer Service
- Serves as primary customer contact for quantity discrepancies.
- Builds positive customer relationships through timely communication and resolution.
- Provides technical support regarding shipment documentation and discrepancy resolution.
Production Planning Support
- Supports Production Planning through operational reporting, inventory tracking, setup planning, and recordkeeping compliance requirements.
- Ensures records comply with company procedures, permit requirements, and applicable environmental regulations.
- Assigns billing codes to waste receipts and coordinates with Accounts Receivable for invoicing.
- Manage bulk weight ticket process with internal departments.
- Coordinates Ross palletization requirements for incoming shipments.
- Assists with creation of shipper packets for receiving.
- Works with Optimization department regarding hold area inventory management.
Regulatory Compliance & Documentation
- Creates, review, and maintain documentation supporting shipment receipt and discrepancy resolution.
- Maintain electronic and physical document management systems for Production Planning.
- Supports regulatory inspections and internal audits through accurate documentation.
Data Analysis & Continuous Improvement
- Assists with procedure development and implementation.
- Supports continuous improvement initiatives to improve safety, compliance, customer satisfaction, and operational efficiency.
Additional Responsibilities
- Participates in Receiving Department on-call rotation.
- Cross-trains in Receiving, QAQC, Production Planning, and other operational functions.
- Supports ISO 14001 and ISO 45001 Management Systems.
- Performs other duties as assigned.
Minimum Qualifications
- Bachelor's degree or higher is preferred, equivalent experience will be considered.
- Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.
- Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.
- Must be highly organized, analytical, and able to problem solve to meet business objectives.
- Must be willing to work additional hours or off-hours as required to meet business objectives.
- Must be proficient in MS Office.
- Work is performed indoors, as well as outdoors, in plant environment.
- Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.
- Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.