Operations Coordinator

Resolve problems that cross multiple divisions by reducing the impact of faulty processes, workflows, and automation that could negatively impact providers and clients. This position ensures regulatory compliance of the facilities and operations, assists with contracts and external business partner relationships, and provides structure of the day-to-day functions for the company.

Benefits:

• Paid time off

Operations Coordinator

Triony Behavioral Health’s mission is to empower individuals on their journey towards mental wellness through personalized, evidence-based care delivered by a compassionate team of healthcare professionals.

We are seeking dedicated and compassionate professionals to join our team. The ideal candidate will have a strong background in trauma care, a passion for mental health advocacy, and a commitment to providing high-quality, patient-centered treatment.

The Operations Coordinator is responsible for leading the operational workflow of Triony Behavioral Health. This position ensures regulatory compliance of the facilities and operations, assists with contracts and external business partner relationships, and provides structure of the day-to-day functions for the company.

Duties and Responsibilities:

Hiring, Onboarding & Management

• Ensure effective recruiting, onboarding, professional development, performance management, training, and retention of all Triony staff
• Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary. Oversee quality assurance committee to ensure compliance
• Analyze internal operations and identify areas of process enhancement. Create and overseeing implementation of performance improvement plans
• Verifying that all employees are following relevant laws, rules, federal or state government regulations, and compliance regulations.
• Maintain office cleanliness and inventory of supplies. 

Compliance and Office Support

• Coordinate scheduling and support day-to-day office operations to ensure efficient workflow.
• Provide administrative and operational support across multiple teams as needed.
• Oversee the facility’s compliance, and complete requirements based on compliance schedule with TN State Licensure and The Joint Commission.
• Develop, implement, and revise, as necessary, nonclinical/administrative policies and procedures that will maximize efficiency and quality of experience for both clients and employees
• Resolve problems that cross multiple divisions by reducing the impact of faulty processes, workflows, and automation that could negatively impact providers and clients
• Identify and ensure non-clinical training needs, at all levels of the organization

(The above duties and responsibilities are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and work required of personnel.)

Skills:

• Ability to diagnose problems quickly and have foresight into potential issues
• Attention to detail
• Computer skills adequate to perform the requirements of the position
• Professionalism
• Excellent communication and interpersonal skills.
• Compassionate and patient demeanor when dealing with clients.
• Reliable and punctual with a strong sense of responsibility.
• Ability to prioritize and manage time effectively.
• High level of professionalism and adherence to ethical standards.
• Ability to maintain confidentiality and handle sensitive information. 

Qualifications:

• Required: Bachelor's Degree in Business Administration or similar
• Required: 2+ years’ experience in Operations-focused administrative positions
• Preferred: Extensive understanding of regulatory issues and compliance
• Experience with Google Suite is required.

Any other criteria required by the Governing Body.

Relationships & Supervision:
Reports to: Governing Body