Operations Coordinator- Hybrid Akron OH

Operations Coordinator Hybrid 

Hours/Days: M-F Days and after hours as needed

Salary: $40,000 Yearly 

Job Summary:

The Operations Coordinator plays a pivotal role in overseeing administrative functions within the call center, ensuring smooth operations, and supporting the team in achieving performance goals.

Key Responsibilities:

• Administrative Oversight:

• • Manage day-to-day administrative tasks, including document handling, record-keeping, and data entry.

  • Develop and implement efficient filing systems to organize and maintain records.

  • Monitor and manage SOPs, ensuring they are effective, up-to-date, and available for the team.

• Team Coordination:

• • Serve as a liaison between operations and support teams.

  • Collaborate with team leaders to streamline communication and enhance workflow efficiency.

  • Conduct regular team meetings to discuss updates, challenges, and process improvements.

• Quality Assurance:

• • Implement and monitor quality assurance processes for administrative tasks.

  • Conduct periodic audits to ensure compliance with established standards.

  • Provide feedback and coaching to team members to improve performance.

• Training and Development:

• • Facilitate training sessions for new and existing team members on administrative processes and tools.

  • Identify skill gaps and coordinate with the training department to address specific needs.

• Performance Metrics:

• • Establish, monitor, and report key performance indicators (KPIs) related to administrative efficiency.

  • Collaborate with management to implement strategies for continuous improvement.

• Issue Resolution:

• • Address and resolve escalated administrative issues promptly.

  • Collaborate with relevant stakeholders to find effective solutions to challenges.

• Technology Management:

• • Oversee the use of relevant software and tools for administrative tasks.

  • Collaborate with IT to address technical issues and ensure optimal system performance.

• Compliance and Policy Adherence:

• • Ensure adherence to company policies and procedures.

  • Stay informed about industry regulations and implement necessary changes to maintain compliance.

• Reporting:

• • Generate and analyze reports related to administrative performance.

  • Provide regular updates to management on key metrics and areas for improvement.

Qualifications:

• Proven experience in administrative roles, preferably in a call center environment.

• Strong leadership and communication skills.

• Proficient in MS Office and relevant administrative tools.

• Knowledge of call center operations and best practices.

• Must be able to work well under pressure and move with a sense of urgency for anything needed by direct reports.