Operations Coordinator - Full Time - Pompano, FL

Classification   non-exempt

Salary Grade/Level/Family/Range   21/HR.

Reports to   Operations Manager

Date

Summary

The operations Coordinator is responsible for coordinating and managing the administrative day-to-day operations of the business.  They ensure smooth workflow, track progress, and communicate with different teams to meet operational goals.

Core Responsibilities

• Operations & Ticket Management: Monitoring account portfolio, managing Corrigo tickets, checking emergency tickets, and ensuring timely assignments.
• Daily Reporting & Communications: Nightly cleaning reports, open work orders, missed cleans, and daily communications to field managers.
• Cleaning & Quality Tracking: Team cleans, QA audits, periodic tickets, Wednesday Skip Days/Saturday cleanings, and trash hauling.
• Security Oversight: Daily security issue tracking plus monthly trend reporting.
• Manager Support: Sending photos/completion notes, troubleshooting QR code issues, and helping managers close tickets.
• Training & Technical Support: Training staff in English and Spanish via phone, Zoom, and email.
• Communication & Collaboration: Responding to emails and attending meetings.
• Reporting & Performance Management: End-of-month reports, client reports, performance goals, and complaint trending.
• Administrative & Compliance: Background checks, timekeeping reports, master job lists, new builds, and branch setup.
• Additional Operational Support: Special projects and other duties assigned.

Education and Experience Required

• Advanced Microsoft Office skills required, including Word, Excel, Outlook and PowerPoint
• Strong interpersonal, communication, and relationship building skills
• Direct communicator, able to build strong relationships across the company with all employee levels
• Must be trustworthy and possess a high degree of integrity and sensitivity with confidential information
• Must be highly organized and able to work easily with ambiguity
• Providing exceptional customer service, with potential face-to-face interaction.
• Able to anticipate needs, be resourceful, and be solution-oriented
• Must thrive working in a fast-paced environment
• Ability to gather, organize, and analyze data
• High sense of priority, logic, and objectivity

Business Conduct

• Commitment to behave in compliance with the company's values and Code of Conduct
• Builds a culture of work safety and leads by example with one's own safe behavior
• Treats co-workers with respect and approaches conflict with positive intent and professionalism
• Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
• Ensures one's own compliance with the company's published Operations Standards

Supervisory Responsibility

N/A

Position Type/Expected Hours of Work

Hybrid Role-Office and Remote combination, standard business hours but may need to be flexible for after-hour requests.

Travel

Some sites and customer visits may be necessary. QA input/review would require site visits for confirmation of completion.

AAP/EEO Statement

Marsden South provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.