Operations Coordinator

Overview

JOB SUMMARY: Under the supervision of the KRH General Manager, the Operations Coordinator is responsible for supporting guest services, operational logistics, staff coordination, and assisting with administrative tasks. The role includes managing guest reservations, overseeing inventory and logistics, and coordinating staff schedules and training. The Operations Coordinator will also play a key role in marketing efforts and managing external partnerships to ensure the efficient operation of the lodge.

LOCATION: This position is in an office setting in Fairbanks, Alaska.

Responsibilities

ESSENTIAL FUNCTIONS:

Guest Services & Reservations

• Take reservations and manage inquiries via phone, email, and live chat.
• Serve as the primary contact for guests, addressing pre-trip questions and providing travel assistance.
• Collect and organize guest information, including weights, allergies, and dietary restrictions.
• Follow up with guests on payments and travel logistics.
• Assign guest rooms in reservations platform and maintain accurate spreadsheets.

Administrative & Operational Support

• Create, maintain, and update flight manifests, occupancy spreadsheets, and key operational documents.
• Coordinate vehicle preparation, including registration renewals, maintenance, and readiness.
• Manage logistics, including but not limited to flights, vehicles, trash, and cargo delivery.
• Oversee inventory management and assist with shopping for lodge supplies.

Staff Coordination & Training

• Coordinate seasonal staff training programs and create staff schedules.
• Participate in job fairs and assist with the seasonal staff hiring process.
• Assist with interviews and identify qualified candidates for operational season.

Marketing & Outreach

• Assist with social media platforms (Instagram, Facebook) and marketing campaigns.
• Analyze marketing data to adjust strategies and maximize lodge occupancy.
• Assist with building and maintaining relationships with travel agents and tour operators.

Partnerships & Compliance

• Liaise with business partnerships to coordinate logistical needs.
• Assist with communication and preparation of reports for the National Park Service.
• Accounting & System Management
• Respond to accounting-related inquiries and provide necessary documentation.
• Set up and manage POS system for lodge transactions.
• Other duties as assigned.

SUPERVISION:

• This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to learn and use reservations platforms, POS systems, and operational software
• Strong communication, organizational, and multitasking skills
• Ability to work both independently and as part of a team
• Strong attention to detail and ability to maintain accurate records

Qualifications

REQUIRED QUALIFICATIONS:

• High School Diploma or equivalent experience
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Minimum two years of experience in operations coordination, hospitality, logistics, or a related field
• Minimum two years of customer service and/or reservations support experience
• Valid driver's license

PREFERRED QUALIFICATIONS:

• Experience in lodge, tourism, or hospitality operations
• Experience managing logistics such as flights, cargo, transportation, or inventory
• Experience coordinating schedules or staff training
• Familiarity with social media platforms, marketing tools, or basic analytics
• Experience working with Alaska Native organizations or in rural Alaska operations
• Prior experience supporting partnerships or regulatory reporting (e.g., National Park Service)

WORKING ENVIRONMENT: The work is mostly performed in an office setting in Fairbanks and Healy and will occasionally travel to Kantishna Roadhouse to assist a wide variety of people with varying duties, personalities, and abilities.

PHYSICAL DEMANDS: The work is generally sedentary, requiring routine walking, standing, bending, and carrying items weighing up to fifty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions]

REASONABLE ACCOMMODATION: It is Doyon's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Doyon grants an employment preference first to qualified Doyon shareholders and second to qualified shareholders of other ANCSA Native corporations that grant a similar preference in all phases of employment and training, which include but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.