Operations Coordinator, Career & Professional Development

Operations Coordinator, Career & Professional Development

Salary

$45,396.00 - $56,688.00 Annually

Location

Northern Wake Campus

Job Type

Full-time, Annual

Job Number

07265

• DIVISION*

Career Services

• DEPARTMENT*

Career Services - General

Opening Date

07/14/2026

Closing Date

7/24/2026 12:00 AM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

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Position Description

Pay Grade: Coordinator 4

The position provides program coordination for the Career & Professional Development (CPD) department within Wake Tech's Career Services. CPD offers career exploration and job readiness training to a unique and diverse population which includes current students, alumni, prospective students, and community members. This position plays a vital role in maintaining operational excellence, delivering exceptional customer service, and facilitating the smooth execution of non-credit workforce classes and programs.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Manages, develops, and implements workflows for registration, scheduling, documentation, and reporting.
• Coordinates the student user experience including enrollment, course selection, and pathway planning. Serves as the primary point of contact for internal and external inquiries including community support agencies.
• Manages the contract lifecycle including creation, revision, and tracking. Coordinate payroll processes aligned with instructional delivery.
• Collaborates with Workforce Developments Registrar to ensure compliance with college and system policies. Develops, maintains, and audits digital records via SharePoint and Teams.
• Serves as the primary liaison for instructor and student concerns, proactively addressing issues and collaborating with CPD leadership to implement timely and effective resolutions with a high degree of customer service.

Oversees the preparation and distribution of class materials, documentation, and instructor resources. Coordinates timely delivery of instructor resources both in-person and via SharePoint and Teams.

Provides onboarding and operational training for new staff and instructors on CPD procedures and Wake Tech systems.

Supports data collection and analytics in collaboration with the Associate Director, compiling class reports, service utilization metrics, and participant satisfaction data.

Works closely with Career Services Event & Marketing Coordinator to develop marketing plans that promote courses, events, and community outreach.

Participates in and supports events, activities, and outreach within Career Services.

Additional duties as assigned by CPD leadership.

Qualifications

Knowledge, Skills, and Abilities

Ability to operate in a fast-paced work environment with strong organizational and prioritization skills to handle multiple tasks and projects

Strong technical proficiency with Microsoft 365 applications

Flexibility and reliability to work independently and in remote teams

Demonstrated creativity and resourcefulness in troubleshooting, problem solving and developing new ideas and strategies

Ability to travel to other campus locations, and work evening and weekend events, as necessary

Excellent customer services skills across modes, in-person, online, via phone

Minimum Requirements

High School or equivalent

Five years of administrative or program coordination experience, which includes at least three years of experience providing customer or user support.

Experience using and managing cloud-based systems and applications such as Microsoft 365, Google Suite, etc.

Preferences

Associates degree

Experience in post-secondary education or training settings

Experience supporting adult learners

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employees professional growth.

Benefits at a Glance

Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual employees. Click here for more information.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Health Care Exchange Notice
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• College Savings Program
• State Employees Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program
• Identity Theft Insurance

For further information, please contact 919-866-7890.

Please note: Most temporary (part-time or full-time) employees do not earn benefits.

01

Have you worked with adult learners or clients who are changing careers, re-entering the workforce, or developing new skills? If so, explain the type of support or services you provided.

02

Please describe your experience with cloud-based systems such as databases, calendaring, or file-sharing systems.

03

Please describe your experience coordinating programs or projects, including the type and scope.

04

Describe how you handle competing priorities and ensure tasks are completed on time.

Required Question

Employer Wake Technical Community College

Address 9101 Fayetteville Rd.

Raleigh, North Carolina, 27603

Phone 9198665934

Website https://www.waketech.edu/