Operations Consultant - Enterprise Correspondence Operations

Back to search results Operations Consultant - Enterprise Correspondence Operations Jacksonville, Florida; Addison, Texas; Charlotte, North Carolina; Plano, Texas; Fort Worth, Texas Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.Line of Business Job Description & Responsibilities:The Enterprise Correspondence (ECO) - Letter Setup & Implementation (LS&I) team manages letter content for new & existing clients in print and digital channels. LS&I partners with front line units (FLUs) and support areas to align strategic priorities and develop solutions to create, publish, and govern content change management needs. LS&I delivers for Consumer & Small Business Card, Deposits, Mortgage & Vehicle Servicing, and other product & servicing organizations.Schedule: Monday - Friday | 8:00am - 5:00pmResponsibilities:Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgmentAdvises on projects and directs activities of a team related to special initiativesAdvises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations functionConsults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and controlIdentifies and recommends responsibilities and accountabilities for key programs/projectsAnalyze business and correspondence requirements and translate them into data mapping specifications.Lead the development, maintenance, and governance of data mapping documentation, including target codes, MPIDs, variables, and correspondence requirements.Identify mapping discrepancies, risks, dependencies, and impacts, driving resolution with business and technology partners.Manage mapping activities throughout the project lifecycle, including requirements, peer review, approvals, development handoff, provisioning, and implementation readiness.Partner with Development, Testing, Operations, Provisioning, and Client Engagement teams to ensure accurate and timely delivery of correspondence solutions.Support MessagePoint & Exstream provisioning requirements and validate final configurations align with approved business requirements.Participate in project planning, intake reviews, release readiness activities, and issue resolution efforts across correspondence programs.Drive continuous improvement opportunities to enhance data quality, operational efficiency, and governance practices.Required Qualifications:3 to 5 years of experience in data mapping, business analysis, or requirements management.Strong analytical, problem-solving, and stakeholder management skills.3 to 5 years experience leading large-scale initiatives across multiple business and technology teams with competing timelines.Excellent communication and influence skills with the ability to drive decisions and outcomes.Ability to multi-task, work within short deadlines and perform well under pressureOutstanding interpersonal skills and ability to solicit input from othersAbility to work independently as well as part of a virtual teamEffectively communicate project requirements, expectations, and status to leaders at all levelsIdentify, solve, or escalate issues in order to ensure timelines are metConfidence and experience leading calls, meetings, and strategy sessions with medium sized audiencesProficient in Microsoft Office Applications (Word, Excel, Outlook)Issue management ability to identify, diagnose and resolve production issues in collaboration with partnersDesired Qualifications:Ability to influence stakeholders at various levels of leadershipJira and Agile methodologyExperience utilizing enterprise systems including Messagepoint, C3/PAS, and SWFT5+ years of project management or operational management skills or related experienceOperational process or process design experienceSkills:Customer and Client FocusProblem SolvingRisk ManagementAdaptabilityAttention to DetailCollaborationCritical ThinkingIssue ManagementAnalytical ThinkingDecision MakingOral CommunicationsPresentation SkillsInternal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.Shift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26037108 Manages People: No Travel: No Age requirement: Must at least be 18 years of age. Share: Save job Job saved