Operations & Communications Manager

Posting Details

Posting Summary

Job Title Operations & Communications Manager Division Student Affairs Office Department Career Development Center Work Status Full Time Position Category Staff FLSA Exempt Pay Range Exempt Salary Range $50,000 - $60,000 / year Fund Source State Support Job Summary

The Operations & Communications Manager serves as a central leadership role within the Center for Career Development, responsible for directing daily operations, communications strategy, and student engagement efforts to advance career readiness and service excellence. This position functions as the operational hub of the Center, ensuring efficient service delivery, coordinated workflows, and high-quality support across all service touchpoints. As a fully on-site role, the Manager is required to work on campus Monday through Friday, 8:00 AM to 5:00 PM, maintaining a consistent in-person presence to support real-time operations and student engagement. This position may also require occasional evening and/or weekend hours to support programs, events, and operational priorities.

The Manager leads the development and execution of digital communications, outreach initiatives, and content strategy to enhance visibility, engagement, and access to career services. The role oversees administrative operations, front-office coordination, and the implementation of process improvements that strengthen service effectiveness and operational efficiency. Physically located within the Center's main/front office, the Manager serves as a primary point of leadership for daily operations, student-facing services, and real-time coordination with students, staff, and campus partners.

The Operations & Communications Manager supervises student staff, including the Concierge Team and Career Closet interns, and establishes performance expectations that promote professionalism, accountability, and high-quality customer service. The Manager provides direct oversight of student staff operations, including training, scheduling, and service delivery standards. In collaboration with Career Specialists and campus partners, the Manager leads the implementation of programs, employer engagement initiatives, and targeted outreach strategies designed to expand student participation and access to career development resources.

This role exercises sound judgment and decision-making authority in managing multiple functional areas, balancing operational priorities, and resolving day-to-day challenges. The position requires the ability to independently lead initiatives while maintaining alignment with the Center for Career Development's mission, goals, and strategic priorities.

Job Duties

Duties & Responsibilities:

• Oversees daily front office operations, ensuring consistent, high-quality, customer-focused service; manages inquiry response protocols, appointment coordination, and information dissemination related to services, programs, events, and office procedures; and implements workflow standards that enhance operational efficiency, consistency, and the overall student experience.
• Directs the development and execution of integrated digital and print communications-including website content, social media, promotional materials, and email campaigns-to drive visibility, engagement, and utilization of Center services, programs, and events.
• Directs and supervises student staff supporting front desk operations and the Career Closet, overseeing scheduling, training, performance management, and service delivery standards to ensure operational consistency, accountability, and a high-quality, student-centered experience.
• Develops and executes targeted outreach strategies-including Career Pop-Ups, campus engagement initiatives, and access-focused programming-to expand visibility, drive student participation, and improve equitable access to career development resources.
• Manages administrative operations, including oversight of records, mail, purchase requests, reimbursements, reports, timesheets, and confidential documentation, to support accurate and efficient office functioning; monitors office supplies and operational needs, maintaining appropriate inventory levels and proactively forecasting requirements based on the Center's calendar of events and activities.
• Reviews employer registrations and job postings in Handshake in alignment with established office guidelines and institutional standards; supports career document review using office technology and established guidelines to maintain accuracy and professionalism in student-facing materials.
• Coordinates operational readiness of office technology, student-facing computer labs, and related systems, addressing routine issues and facilitating timely resolution when technical support is needed.

Requested Minimum Qualifications

Education Required:

A Bachelor's degree in Higher Education Administration, Student Affairs, Communications, Marketing, Business Administration, Operations Management, or a related field from an accredited college or university is required.

Experience Required:

A minimum of two (2) years of experience in higher education, office administration, program coordination, or related administrative work is required.

Other Preferences for Consideration

Experience Preferred:

• 5 years of progressive, responsible experience
• Experience in a higher education setting, particularly in career services, student affairs, or a student-facing office
• Demonstrated experience supervising staff and managing multiple functional areas (operations + communications + programming)

Knowledge, Skills & Abilities

Knowledge

• Knowledge of higher education operations, particularly in student-facing environments.
• Knowledge of front office operations and service delivery models.
• Knowledge of communications and outreach strategies, including digital content and student engagement.
• Knowledge of career services platforms (e.g., Handshake) and employer engagement practices.
• Knowledge of supervision, administrative operations, and event coordination.
• Knowledge of institutional policies, confidentiality standards, and office technologies.

Skills

• Strong operational and organizational management skills with the ability to manage multiple priorities.
• Effective written and verbal communication skills across diverse audiences, and demonstrates leadership and supervisory skills.
• Strong customer service and stakeholder engagement skills.
• Proficiency in digital tools, systems, and office applications.
• Strong problem-solving, decision-making, and process improvement skills.

Abilities

• Ability to manage daily front office operations in a high-volume, student-facing environment.
• Ability to balance operations, communications, and programming priorities effectively.
• Ability to exercise independent judgment and resolve operational challenges.
• Ability to develop communications and outreach strategies to increase engagement.
• Ability to supervise and develop student staff and maintain service standards.
• Ability to collaborate across departments and maintain confidentiality.
• Ability to adapt to evolving priorities and support events and programs as needed.

Work Modality & Scheduling Requirement

• This is a fully on-site position located within the Center for Career Development's main/front office. The incumbent is required to work on campus Monday through Friday, 8:00 AM to 5:00 PM, to support daily operations and student-facing services.
• Occasional evening and weekend hours are required to support events, programs, and operational priorities.

Posting Detail Information

Posting Number ST01579 Number of Vacancies 1 Job Open Date 06/10/2026 Application Review Date Job Close Date 07/10/2026 Special Instructions to Applicant

Please enter two professional references on the References page of the application.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a bachelor's degree in Higher Education Administration, Student Affairs, Communications, Marketing, Business Administration, Operations Management, or a related field?

• Yes

• No

• • How would you describe your experience managing operations in a high-volume, customer-facing environment?

• No Direct Experience

• Limited experience; supported operations but did not lead

• Moderate experience managing day-to-day operations

• Extensive experience leading operations with measurable outcomes

• Extensive experience leading complex operations and implementing process improvements

• • Do you have at least two (2) years of experience in higher education, office administration, program coordination, or related administrative work?

• Yes

• No

• • Which best describes your experience improving operational workflows or front desk processes?

• No experience

• Assisted with minor process improvements

• Implemented basic workflow improvements

• Led process improvements that increased efficiency or service quality

• Designed and implemented comprehensive systems that significantly improved operations

• • What is your experience supervising staff or student employees?

• No supervisory experience

• Informal or limited supervision

• Supervised staff with basic responsibilities (scheduling, task oversight)

• Supervised staff including training, evaluation, and performance management

• Led teams with full supervisory responsibility, including development and accountability systems

• • What is your level of experience developing and managing communications (e.g., email campaigns, social media, website content)?

• No experience

• Limited exposure

• Working knowledge; contributed to communications

• Led communications efforts across one or more platforms

• Developed and executed comprehensive, multi-channel communication strategies

• • How did you hear about this employment Opportunity?

• The Chronicle of Higher Education

• EDULedger (formerly Diverse Issues in Higher Ed)

• Higher Ed Jobs

• Inside Higher Ed

• Insight into Academia (formerly Insight into Diversity)

• LinkedIn

• Mid-Atlantic HERC (Higher Education Recruitment Consortium)

• Other Online Advertising

• Agency Referral

• Website

• MSU Careers Website

• • Are you a current, past or retired Morgan University employee? Are you a current, past or retired State employee? If YES to pass, retired or current STATE employee, please put the agency. If not applicable, put N/A.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

• Transcripts (unofficial )