Operations Co-Ordinator III

PROLIM (www.prolim.com) is currently seeking Operations Co-Ordinator III for one of our top Client for Location: Remote

Qualified candidates can directly send your updated resume and contact info via email: sameer.mithaigar@prolim.com

Job Summary

The Premier Partner Experience team is seeking a customer-focused and motivated Operational Support Expert to support partners and deliver exceptional partner experiences. In this role, you will act as a primary operational point of contact, resolve complex partner issues, and collaborate with cross-functional teams to improve partner programs and products.

This is an excellent opportunity for someone who enjoys problem-solving, working in fast-paced environments, and creating meaningful impact through operational excellence.

Key Responsibilities

Partner Support (Up to 80%)

Serve as the primary Operations point of contact for partners

Respond to inbound partner inquiries related to product features, bugs, and operational issues

Troubleshoot and resolve complex issues efficiently and effectively

Identify recurring partner issues and communicate insights to cross-functional teams

Improve and operationalize processes to enhance the partner experience

Operational Improvement (Up to 20%)

Improve support workflows related to issue resolution and product insights

Develop subject matter expertise in products and issue areas

Build and maintain a centralized internal knowledge base

Train new team members on workflows, processes, and internal tools

Minimum Qualifications

2+ years of experience in operations, customer support, technical support, or partner/account management

Strong issue-resolution skills with experience handling complex tickets

Experience using Excel and/or basic data and insights tools

Ability to work effectively in ambiguous and fast-changing environments

Excellent written and verbal communication skills

Strong attention to detail and organizational skills

Proactive mindset with adaptability and eagerness to learn

Fluency in business-level English

Preferred Qualifications

Experience in the media, technology, or platform support industry

Prior experience in operations or partner support roles

Familiarity with APIs or technical troubleshooting concepts

Additional Information

As part of a global team, occasional meetings outside standard working hours may be required. Employees may adjust their schedules accordingly while maintaining a standard 8-hour workday.

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.