Operations & Client Services Administrator

Previous experience in operations, administration, customer service, staffing, recruiting, sales, or healthcare/home care preferred. Build referral relationships with community organizations, healthcare professionals, schools, and local businesses.

Benefits:

• Flexible schedule

Job Description
Operations & Client Services Administrator
Nanny & Companion Care Services Company

Position Summary
We are seeking a highly motivated, charismatic, and adaptable Operations & Client Services
Administrator to support the rapid growth of our fast-paced nanny and companion care
company. This role is ideal for someone who thrives in a dynamic environment, enjoys building
relationships, and can confidently balance sales, operations, recruiting, and client management
responsibilities.

The ideal candidate is a strong communicator with excellent people skills, the ability to build
quick rapport, and a proactive mindset. This position plays a critical role in ensuring smooth
day-to-day operations while helping grow the business through client engagement, lead
generation, recruiting, and community presence.

This is a hands-on role requiring autonomy, flexibility, professionalism, and the ability to
multitask while maintaining exceptional customer service.

Key Responsibilities
Client Relations & Sales
Build strong relationships with prospective and existing clients through excellent
communication and customer service
Conduct consultations with families and clients to assess care needs and recommend
appropriate services
Develop quick rapport and trust with clients, caregivers, and community partners
Follow up on inquiries, leads, and referrals in a timely and professional manner
Assist with converting leads into active clients through relationship-based sales
Maintain high client satisfaction and support ongoing retention efforts
Resolve client concerns professionally and efficiently

Social Media & Lead Generation
Support business growth through social media engagement and outreach
Assist with content creation, posting, and community engagement across platforms
(Facebook, Instagram, LinkedIn, etc.)
Identify and pursue lead generation opportunities through networking, digital
marketing, and community relationships
Monitor inquiries generated from social media and marketing efforts
Represent the company professionally online and in the community

Recruiting, Hiring & Onboarding
Recruit, screen, and interview nanny and companion care candidates
Coordinate onboarding processes, orientation, and training documentation
Verify references, credentials, and employment eligibility
Assist with caregiver matching and placement coordination
Maintain employee records and compliance documentation
Support employee engagement and retention initiatives

Administrative & Operations Support
Manage caregiver and client scheduling in a fast-paced environment
Assist with payroll processing and timesheet review
Perform data entry and maintain accurate records within scheduling/CRM systems
Support office operations, organization, and workflow efficiency
Maintain confidentiality and professionalism with sensitive information
Assist leadership with special projects and operational initiatives

Community Outreach & Events
Attend networking events, community outreach opportunities, and business
development meetings
Represent the company professionally at in-person events
Build referral relationships with community organizations, healthcare professionals,
schools, and local businesses
Assist with marketing and brand visibility initiatives

Travel Requirements
Occasional local and regional travel for events, meetings, recruiting, or business
development
Travel expected to be less than 10%

Qualifications
Required Skills & Experience
Previous experience in operations, administration, customer service, staffing,
recruiting, sales, or healthcare/home care preferred
Strong interpersonal and communication skills
Ability to build quick rapport and maintain professional relationships
Experience with scheduling, onboarding, or employee coordination
Comfortable working in a fast-paced, rapidly growing environment
Proficient with technology, scheduling systems, Microsoft Office, Google Workspace,
and social media platforms
Strong organizational and multitasking abilities
Ability to work independently and prioritize effectively

Preferred Qualifications
Experience in nanny services, home care, healthcare staffing, caregiving, hospitality, or
client services
Experience with social media marketing or lead generation
Recruiting or staffing experience
CRM or scheduling software experience
Event coordination or community outreach experience

Desired Personality Traits
We are looking for someone who is:
Charismatic and personable
Self-motivated and proactive
Flexible and adaptable
Organized and detail-oriented
Autonomous and able to work independently
A strong team player
A confident communicator and relationship-builder
Professional under pressure
Positive, energetic, and solutions-focused
Comfortable taking initiative and leading when needed

Physical & Work Requirements
Ability to work in both office and community settings
Ability to sit, stand, and use standard office equipment
Occasional evening or weekend event attendance may be required

Why Join Us?
Opportunity to grow with a rapidly expanding company
Dynamic and supportive work environment
Meaningful work helping families and individuals receive quality care
Opportunity for leadership and career advancement
Collaborative team culture with strong community impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Lifetime of Love Nannies.