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Operations & Client Experience Coordinator

Digital Delight

  • Houston, Texas
  • 22 days ago
  • $50,000–$60,000 Per Year

Highlights

Based in Houston, TX, we are the go-to experts for home automation, smart lighting, advanced security systems, audio/video systems, custom home theaters, motorized shades, and robust networking solutions. Whether it’s automating a home, optimizing Wi-Fi, or creating a cinematic experience, Digital Delight is dedicated to delivering seamless, user-friendly technology for families and businesses alike.

Numbers & Facts

LocationHouston, Texas
Salary$50,000–$60,000 Per Year

Description

Benefits:
  • Bonus based on performance
  • Company car
  • Competitive salary
About Digital Delight
At Digital Delight, we design technology around how families actually live. We're a Houston-based, design-driven smart-home integrator building secure, elegant, future-ready homes using Josh AI, Ring, Eero, Lutron, Sonos, and Samsung. Our promise is simple: less boxes, less wires — easier to use and more reliable. We've been doing this since 1999, and we hold ourselves to a higher standard on every project.
The Role
We're looking for an Operations & Client Experience Coordinator to keep our office organized, our calendar tight, and our clients delighted from the first appointment through the final walk-through. You'll run the back office, own the scheduling, and be a warm, confident point of contact as projects move from installation to a finished, fully commissioned system.
You're equal parts organizer and people-person — the kind of individual who never drops a ball, always shows up on time, and can walk a homeowner through their new system with a smile that puts them at ease. If you love bringing order to moving parts and making clients feel taken care of, you'll fit right in.
Reports to: Director of Operations
Key Responsibilities
  • Run day-to-day back-office operations and keep the office organized and efficient
  • Own the schedule — appointments, installs, service visits, and commissioning — and coordinate crews, timelines, and client availability so nothing slips
  • Maintain project records, work orders, and system documentation
  • Serve as a friendly, professional point of contact for clients by phone, email, and in person
  • Coordinate our commissioning process from start to finish:
    • Confirm equipment is delivered, installed, connected, powered, and functioning, with network connectivity and firmware updates verified
    • Ensure devices are configured, synchronized, integrated, and fully tested before handoff
    • Deliver clear client training, capture a user-guide walk-through video, and attach it to the work order
    • Conduct the final walk-through, confirm expectations are met, and obtain client sign-off
    • Coordinate ongoing check-ups, updates, and post-install support
  • Keep communication flowing between the office, installation team, and clients
Required Qualifications
  • Experience in back-office management, administration, or operations coordination
  • Strong scheduling and calendar-management skills
  • Excellent time management and consistently punctual
  • Charismatic and personable — you make clients and teammates feel at ease
  • A true team player who elevates the whole
  • Highly organized with sharp attention to detail
  • Clear, professional communication in person, on the phone, and in writing
  • Valid driver's license with a clean driving record and current vehicle insurance
  • Willingness to undergo a background check
Nice to Have
  • Familiarity with smart-home, AV, low-voltage, or custom-home/construction industries
  • Exposure to platforms like Josh AI, Lutron, Sonos, Ring, or Eero
  • Experience with scheduling, CRM, or project-management software
  • Comfort creating simple how-to or training videos for clients
Our Culture — The C.O.M.B.A.T. Creed
We hire for our six values: 
Clarity (eliminate confusion)
Ownership (own your outcomes)
Mastery (be an expert in your craft)
Build (create solutions that scale)
Accountability (hold yourself to a higher standard)
Team (elevate the whole). 
We value clean work, respect for the client's home, clear communication, and a professional appearance always.
What We Offer
  • Competitive salary
  • Performance-based bonus
  • Subsidized health insurance
  • Paid time off
  • Monday–Friday schedule — weekends off
  • Growth and promotion opportunities
  • A family-oriented culture
Details
  • Location: On-site — 10101 Harwin Dr, Suite 192, Houston, TX 77036
  • Hours: Monday–Friday, 8:00 AM–5:00 PM
Application Questions
  • Do you have experience in back-office management, scheduling, or operations coordination?
  • Are you comfortable being a client-facing point of contact and delivering system walk-throughs?
  • Do you have a valid driver's license with current insurance?
  • Are you willing to undergo a background check?
Digital Delight is an equal opportunity employer.

Flexible work from home options available.

Compensation: $50,000.00 - $60,000.00 per year

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