Compensation: $19.00 – $23.00 / hour (DOE - Depending on Experience)
Core Responsibilities
1. DSP & Driver Management
- Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance.
- Verify driver check-in, route assignment, and departure timelines.
- Monitor driver performance, POD compliance, and communication quality.
- Escalate service or behavioral issues to Hub Manager as needed.
2. Morning Dispatch Execution
- Prepare and release daily routes according to volume and cutoff time.
- Confirm routeallocationaccuracy and system alignment before driver departure.
- Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders).
- Ensure all scanners/devices are functioning prior to route launch.
3. Redelivery Assignment & Service Recovery
- Review failed delivery cases and assign redelivery routes accordingly.
- Coordinate with DSPs to ensure next-day redelivery completion.
- Monitor aging packages and prevent backlog accumulation.
- Track repeat failure addresses and escalate recurring issues.
4. Address Correction & Data Accuracy
- Review incorrect or incomplete addresses in the system.
- Conduct address verification and update systemrecords timely.
- Communicate corrected information to drivers and DSP teams.
- Reduce delivery failure caused byzipcodeor input errors.
5. Exception Package Handling
- Identifyand categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.).
- Investigate root causes and document findings.
- Coordinate withwarehouseteam for package location and status verification.
- Ensure proper system update and status accuracy for all exceptions.
6. Communication & Coordination
- Maintain real-time communication between dispatch, DSPs, warehouse, and management.
- Provide daily dispatch andexceptionsummary report.
- Support operational improvement initiatives to enhance dispatch efficiency and reducecost.
Qualifications
- Experience inlogistics, last-mile operations, or dispatch coordination preferred.
- Familiar with DSP model and driver performance management.
- Strong problem-solving and multitasking ability infast-paced environment.
- Proficient in Excel and dispatch systems.
- Bilingual (English/Chinese/Spanish) preferred.