Operations Assistant Manager

Job Summary

The Operations Assistant Manager at Heart of Texas Goodwill Industries, Inc. is responsible for overseeing the movement, distribution, and storage of materials, ensuring the efficient flow of incoming and outgoing materials to guarantee timely delivery to stores and vendors. This role also encompasses the management of transportation logistics, vehicles, equipment, and strategic planning for warehouse operations, all while prioritizing safety and operational efficiency in the absence of the Operations Manager.

Key Responsibilities

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

Logistics and Transportation Management

• Ensure all drivers for contracts and transportation adhere to schedules based on contract and store needs.
• Manage driver times and schedules.
• Print and distribute house calls.
• Log daily driver inspection sheets.
• Log daily forklift inspection sheets.
• Maintain current inspections on all vehicles, equipment, and trailers.
• Schedule estimates for vehicle and trailer repairs.
• Notify the Director of Operations of any necessary repairs on trailers or vehicles.
• Maintain a log of all fuel and purchase receipts, submitting them to accounting in a timely manner.
• Communicate effectively with the Aftermarket Manager to ensure proper transportation needs are met.
• Ensure daily vehicle inspections are completed.

Warehouse and Inventory Management

• Maintain and project all warehouse space.
• Keep a bale log and notify the Aftermarket Manager when the count reaches a saleable quantity.
• Communicate operational needs, such as the purchase of gaylords and pallets, to the Director of Operations.
• Complete purchase orders as needed.

Employee Management & Safety

• Ensure that employees adhere to their scheduled hours and do not work before or after.
• Be task-driven with safety as a top priority.
• Other tasks as assigned.

Supervisory Duties

This position carries supervisory responsibilities. The Operations Assistant Manager is responsible for the direction, coordination, and evaluation of assigned staff, and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• All individuals must pass a drug screen.
• A criminal background check is required.
• Must have a valid drivers license and pass a motor vehicle report.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.

Education and/or Experience

Minimum Requirements

• High School Diploma or GED required; Bachelor's degree in Business Administration or a related field preferred.

Knowledge, Skills, and Abilities

• Strong leadership and management skills.
• Strong customer service orientation; commitment to quality, responsibility, high work standards, and initiative.
• Strong time management skills with the ability to handle multiple projects simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook).
• High attention to detail and accuracy.
• Enthusiasm for the mission of the organization.
• Flexible work schedule that accommodates retail store operating schedules and donor needs.
• Ability to multi-task and adapt to frequent changes, delays, or unexpected events.
• Ability to work effectively in a team-based environment and interact professionally with highly diverse employees and customers.

Core Competencies

• Logistics & Transportation Management
• Team Leadership & Safety
• Cross-Functional Communication
• Warehouse & Inventory Management
• Budget & Expense Management
• Operational Planning & Efficiency

Physical Demands

The physical demands described here are representative of those that may be encountered by an employee performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is typically required to:

• Regularly stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Regularly exposed to moderate noise levels.
• Occasionally exposed to varying temperatures.

Discrimination Reports

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.

Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | hr@hotgoodwill.org