Operations and Technology Manager

Mai Placement

Brooklyn, NY

JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Automation, Business Growth, Business Operations, Communication Skills, Documentation, Emerging Technology, Follow Through, Leadership, Metrics, Onboarding, Operational Support, Operations Management, Operations Planning, Organizational Skills, Performance Management, Problem Solving Skills, Professional Services, Reporting Dashboards, Scalable System Development, Standard Operating Procedures (SOP), Strategic Planning, Technical Leadership, Technical Operations, Workflow Analysis
LOCATION
Brooklyn, NY
POSTED
29 days ago

Director of Operations & Technology

Path to COO & Profit Sharing

Remote (Must Be Located in NY or NJ)

Base Compensation: $180,000

Long-Term Opportunity: COO Leadership Track with Profit Sharing

 

Overview

We are an established, growing professional services business seeking a Director of Operations & Technology to partner directly with the CEO and help drive the next stage of growth.

This is not a maintenance role.

This is a builder role.

The foundation is already in place. The right person will strengthen systems, improve execution, leverage technology and AI, and help create the operational infrastructure needed to support long-term growth.

The successful candidate will begin by owning operational execution and technology initiatives, with a clear path toward broader leadership responsibilities and eventual COO-level involvement.

This role is ideal for someone who enjoys turning ideas into reality, building scalable systems, leveraging technology, and creating operational excellence.

 

What You'll Be Responsible For

Operations & Execution

• Evaluate and improve workflows across the organization

• Identify bottlenecks and implement practical solutions

• Build systems that improve efficiency, consistency, and scalability

• Create, refine, and maintain SOPs, training materials, and documentation

• Lead operational projects from concept through implementation

• Ensure key initiatives are completed with urgency and follow-through

Technology, AI & Automation

• Evaluate current technology stack and identify opportunities for improvement

• Research, test, and implement AI tools that create leverage

• Improve automation throughout the organization

• Build operational visibility through dashboards, reporting, and metrics

• Continuously evaluate emerging technologies that can improve performance

Leadership & Growth

• Partner directly with the CEO on strategic initiatives

• Help operationalize growth plans

• Improve onboarding, training, and accountability systems

• Support operational leadership across the organization

• Over time, take on increasing leadership responsibility as the business scales

 

The Ideal Candidate

• Thinks in systems, processes, and leverage

• Has a bias toward execution

• Is highly organized and accountable

• Naturally identifies opportunities for improvement

• Is comfortable using technology and AI to solve business problems

• Can move between strategy and execution

• Communicates clearly and directly

• Takes ownership without being asked

• Wants to build something meaningful over the long term

 

Long-Term Opportunity

This role is designed for someone who wants more than a job.

The individual who demonstrates strong execution, leadership, business judgment, and operational impact will have the opportunity to grow into a broader operational leadership role with profit-sharing participation tied to company growth and success

Email resume: connie@maiplacement.com

About the Company

M

Mai Placement