Operations and Staff Development Division Director

Operations and Staff Development Division Director

Salary

$59,313.18 - $100,832.41 Annually

Location

Johnston County DSS, NC

Job Type

Full-Time

Job Number

02670

Department

Social Services

Opening Date

09/10/2026

FLSA

Exempt

• Description
• Benefits
• Questions

Johnston County is an Equal Opportunity Employer.

Description

Johnston County Department of Social Services is seeking a highly skilled and strategic Division Director for Operations to oversee the agency's operational policies and procedures and ensure that staff are effectively implementing and compliant with county, state and federal mandates. This position will manage a blended team of social work and eligibility professionals. This role will also oversee the staff development department which includes Child Welfare, Adult & Family Services, Economic & Medicaid Services training staff, and the Quality Assurance department for child welfare and adult services. Additionally, this role serves as the primary project lead for the agency initiatives, including facility transition management and the agency wide document digitalization projects and compliance oversight.

State Title: Social Worker Program Admin I

Duties and Responsibilities

• This positions leads key agency projects, evaluates service quality and ensures state and federal regulatory compliance.

• Provides administrative support for the overall functioning of the agency, monitor and analyze compliance findings, formulation and implementing corrective action plans when needed.

• Lead agency-wide initiatives from initiation through evaluation, coordinate cross-functional teams, and manage business processes improvement timelines, benchmarks, and communication plans.

• Assist with coordinating for staff relocation to the new building

• Oversee the records digitization & retention, ensure data security/integrity during digitization, conduct audits, and maintain the records retention/destruction program in compliance with federal, state, and HIPAA mandates.

• Write, update, and assist with implementing Standard Operational Procedures (SOPs) and operational guides to improve service outcomes and efficiency.

• Monitor agency program performance, case review trends, compliance findings, and established benchmarks.

• Lead QA reviews across Children and Adult Services, implementing solutions and corrective action plans for identified gaps.

• Reporting & Collaboration: Prepare performance and compliance reports for DSS leadership, state agencies, and governing boards; attend monthly Social Services Board meetings.

• Department Oversight: Oversee, develop, and deliver training programs across Children Services, Adult & Family Services, and Economic Services.

• Conduct monthly supervision and performance evaluations for CQI team members; serve on interview panels, select candidates, and make hiring recommendations.

• Ability to apply fundamental concepts of social work theories.

• Demonstrated ability to interpret policies, evaluate workflow efficiency, and collaborate with internal/external partners and state/regional committees.

Knowledge, Skills and Abilities

• Thorough knowledge of methods and principles of casework supervision and training.
• Thorough knowledge of social work principles, techniques, and practices and applications to casework and community problems.
• Considerable knowledge of social and economic factors in the community, and local agencies and resources.
• Considerable knowledge of the laws, regulations, and policies which govern social services programs.
• Considerable knowledge of the principles and techniques of public administration, including personnel administration, budgeting, and office management.
• Skill in directing a staff of social workers and supervisors and related professionals and students engaged in a variety of services.

Desired Education and Experience

Masters degree from an accredited school of social work and four years of social work or counseling experience, two of which were supervisory; or bachelors degree in social work and five years of social work or counseling experience, two of which were supervisory; or bachelors degree in a human services field or related curriculum

including at least 15 semester hours in courses related to social work or counseling and six years of social work or counseling experience, two of which were supervisory; or an equivalent combination of training and experience.

Preferred Education:

Master's degree from an accredited school of social work and minimum five years of supervisory experience in a child welfare agency. Experience with project

management, an innovative and transformational leader, experience supervising a blended team, knowledge of eligibility services and strong background monitoring,

auditing and state and federal mandates.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.

01

What is your highest level of education?

• High school diploma (or GED)
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

Do you have an MSW degree?

• Yes
• No

03

How many years of supervisory experience do you have in a local or state social services agency and what departments have you supervised?

04

Describe your experience managing quality assurance programs within child welfare and adult services.

05

This position oversees a blended team of social work, Medicaid & Economic services professionals. How have you successfully led multidisciplinary teams with diverse programs responsibilities?

06

Staff development is a key responsibility of this role. Describe your experience designing, implementing and evaluating training or professional development programs for supervisors and frontline staff.

Required Question

Employer Johnston County

Department Social Services Address 714 North Street

Smithfield, 27577

Phone 919-934-4700

Website https://www.johnstonnc.gov/dss/