Operations and Client Relationship Coordinator

To apply for this position, go to our website Ohnward Bancshares, Inc.

www.ohnward.com

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This position is with the Ohnward Wealth & Retirement team located at Ohnward Bancshares, Inc.

To learn more, visit our website: www.ohnwardwealth.com

POSITION SUMMARY/ Role Overview

The Coordinator supports Financial Advisors by managing securities-related processes, maintaining client records, assisting with client service, and ensuring compliance with financial services requirements. activities. Key responsibilities include maintaining client databases, preparing client review materials, processing new business, ensuring compliance and supporting client communications and relationship building.

KEY ORGANIZATIONAL RELATIONSHIPS

• Reports to the Chartered Financial Consultant or designated supervisor.
• Works closely with Chartered Financial Consultants, Financial Advisors, operations staff, clients, and external business partners.

DUTIES AND RESPONSIBILITIES

Essential Duties and Responsibilities

This position requires accuracy, organizational skills, and the ability to make phone calls. The Coordinator will mostly communicate with customers and the financial advisors. This Coordinator taking initiative to make phone calls to keep momentum is a must. This position works with confidential information and must be computer proficient - for example WORD and EXCEL documents.

• Maintains client database records and Laserfiche files, ensuring information is accurate, current, and complete.
• Prepares and maintains accurate client review materials for new and existing accounts.
• Processes securities and fixed-related business and coordinates required documentation with appropriate companies and business partners.
• Logs, tracks, and reports transactions in accordance with Broker Dealer (Cambridge Investment Research) requirements and internal procedures.
• Provides professional, responsive client service by answering questions, coordinating follow-up, and assisting with client requests.
• Reviews client files for completeness and assists in maintaining compliance with applicable policies, procedures, and regulatory requirements.
• Supports client communication and public relations efforts, including outreach, scheduling, event planning and relationship-building activities.
• Performs other duties as assigned.

SKILLS AND ABILITIES

To perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.

• Demonstrates accuracy, thoroughness, attention to detail.
• Maintains strong organizational skills and the ability to prioritize multiple tasks.
• Understands basic accounting, financial services, and business processing concepts (faxing, uploading, scanning)
• Uses good judgment and discretion when handling confidential client information.
• Demonstrates proficiency with computers, electronic equipment, department-specific software, spreadsheets, and document management systems.
• Listen Well: to resolve client service and operational issues and assist financial advisor team.
• Communicates clearly and professionally, both verbally and in writing (typing); confidence and professionalism on the phone are required.

EDUCATION AND EXPERIENCE

• Preferred qualifications include an associate degree and relevant experience.

BENEFITS

Stakeholder Bonus

Health Insurance

Dental Insurance

Retirement Plan (401k) - 3% Safe Harbor Contribution + Discretionary Contribution

10 Observed Holidays

PTO

Group Term Life provided

Short Term Disability - 100% provided by company

Long Term Disability

Maternity/Paternity Leave - 100% of pay

Community Involvement

Pay-It-Ohnward - Company Giving Program

Grilling for Charity - Community Donations

Thank God Its Monday (TGIM) Company Event

To apply for this position, go to our website Ohnward Bancshares, Inc.

www.ohnward.com

• About Us
• Careers
• Apply Now

Equal Opportunity Employer