Operations Analyst III

Possess superior understanding and demonstrate the highest level of expertise with several of the following: Microsoft 365 technologies including Office 365, SharePoint Online, Exchange Online, Dynamics, and Power Automate, Azure and Azure AD technologies. Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

The IT Operations Analyst III is responsible for configuring, maintaining, deploying, and supporting the Firm's applications and technology environment. This role works closely with the IT Operations Manager, the Director of Information Technology, and other Information Technology team members to support application stability, innovation, maintenance, and lifecycle management. The IT Operations Analyst III provides escalated support to team members, the Help Desk, and end users while leading technology projects with limited supervision.

Location & Work Type

Location: Downtown Los Angeles, CA
Work Type: Hybrid

Key Responsibilities

• Troubleshoot application errors, define scope and determine and implement possible solutions in a timely manner.
• Continuously evaluate Firm's use of technology and internal processes, evaluating for possible improvements.
• Manage and perform initial, ongoing, and upgrade related testing for Firm applications.
• Manage application product lifecycle and plan for changes.
• Provide escalation support and after-hours second level support to the Help Desk and/or users.
• Provide support to team members on projects and tasks.
• Manage and maintain all aspects of Microsoft Exchange 365 in a hybrid architecture.
• Manage and maintain all aspects of iManage and SQL in a hybrid architecture.
• Deploy and integrate new applications and systems to both local and remote systems.
• Address Microsoft Windows updates and security vulnerabilities and adhere to a strict patching schedule.
• Develop and maintain documentation related to all system support protocols and other responsibilities.
• Manage and perform quality control testing practices and procedures for Firm applications to provide and maintain a reliable working environment.
• Develop, maintain, and manage relationships with vendors and consultants related to Firm's technologies.
• Lead the evaluation and decision-making process for Firm technologies.
• Own and lead Firm-wide projects with little supervision.
• Mentor and support the development of teammates.
• Assist with creation of training materials for Firm applications.
• Perform other duties as assigned.

Qualifications

Required:

• High school diploma or GED.
• Minimum 6 years of related technical experience with large (>300 users) networks.
• Strong project management skills running organization-wide and large-scale projects.
• Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
• Ability to interact effectively and professionally with all levels of management, staff and a variety of external entities including clients and prospective clients of the Firm.
• Strong written and verbal communication skills.
• Ability to learn and retain knowledge of new technology and software quickly.
• Ability to travel up to 10% of the time, at times to remote locations with little notice.
• Ability to work under the pressures of a dynamic and fast-paced environment.
• Ability to be available, as needed, to work extended hours, nights, weekends and rotating escalation duties.

Preferred (Optional):

• Microsoft Windows 10 operating systems.
• Microsoft Windows Server operating systems.
• Microsoft 365 technologies including Office 365, SharePoint Online, Exchange Online, Dynamics, and Power Automate Data extraction, transformation, and loading.
• Azure and Azure AD technologies.
• iManage.
• SQL.
• Possess superior understanding and demonstrate the highest level of expertise with several of the following:
• Microsoft 365 technologies including Office 365, SharePoint Online, Exchange Online, Dynamics, and Power Automate, Azure and Azure AD technologies.
• Microsoft Windows 10 operating systems.
• Microsoft Windows Server operating systems.
• Data extraction, transformation, and loading.
• Physical Demands: Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 50 lbs.
• Working Conditions: Quiet office environment in a high-rise building, seated the majority of the time. Occasional work in datacenters with high noise and