Operations Analyst-I

Lancesoft

San Francisco, CA

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JOB DETAILS

SALARY

$45

LOCATION

San Francisco, CA

POSTED

18 days ago

Job Title:       Product Operations Analyst
Location:        San Francisco CA - Hybrid Role
Duration:       3+ months
Pay Range:    $45/hr. –$49/hr. On W2

Description
About the Role:

We're looking for a sharp, resourceful operator to embed directly with the Company Commerce Platform growth team.
This isn't a "sit in meetings and make slides"role —you'll be in the weeds every day, doing the work that directly moves our sales pipeline and uncovers what's actually happening with merchants on the ground. You'll talk to real merchants, dig into real data, and build real systems that help us scale faster.
The work is varied, fast-paced, and high-impact: one day you're analyzing conversion drop-off in our sales funnel, the next you're on the phone with a merchant understanding why they churned, the next you're building an automated outreach sequence.
This is a great fit if you're the kind of person who'd rather find the answer than wait for someone to tell you, and who gets satisfaction from turning messy, manual work into something structured and repeatable.

What You'll Do:

Merchant outreach & discovery —Call and email merchants to understand their experience, surface pain points, and gather qualitative signal that doesn't show up in dashboards
Sales call analysis —Listen to recorded sales calls, tag patterns, and synthesize trends that help the team sharpen positioning and address objections
Outreach sequence building —Design and execute email sequences in our outreach tooling (we'll train you on the platform, you bring the writing chops and experimentation mindset)
Funnel analysis & opportunity identification —Look at our sales funnel end-to-end, find where deals stall or drop, and propose concrete actions to improve conversion at each stage
Ad hoc analysis & operations —Whatever the team needs to move faster. If there's a manual bottleneck slowing us down, you're the person who fixes it.

What We're Looking For

Analytical and numerate —You're comfortable in spreadsheets and can look at a funnel or dataset and quickly spot what matters. You don't need a BI tool to tell you something is off.
Detail-oriented —You catch the things other people miss. When you hand off work, it's clean and accurate.
Self-driven —You don't need to be managed closely. Give you context on the goal and you'll figure out the path.
Strong communicator —You can talk to merchants on the phone without a script, write clear emails, and summarize findings in a way that's immediately actionable.
Comfortable with ambiguity —The work will shift week to week based on what the team needs most. You're energized by that, not frustrated by it.

Operations & Tools

Experience with or ability to quickly learn outreach/sales engagement platforms (Outreach, Salesloft, Apollo, or similar)
Comfortable using call recording and analysis tools (Chorus, Gong, or equivalent) to extract patterns from sales conversations
Familiarity with AI productivity tools (Claude, ChatGPT, or similar) to accelerate research, drafting, and analysis tasks
Able to build and manage lightweight workflows, trackers, and documentation independently

Experience Qualifications

Required 1–3 years of experience in sales operations, growth operations, business operations, consulting, or a closely related field
Hands-on experience conducting outbound outreach (email, phone, or both) in a professional context
Track record of independently analyzing a dataset or process and translating findings into a concrete recommendation
Experience communicating findings or results to a non-technical audience (written or verbal)
1–3 years of professional experience in an analytical, operational, or customer-facing role (internships and contract work count)
Demonstrated ability to manage independent workstreams with minimal oversight
Availability for a hybrid schedule with regular presence in our San Francisco office
Reliable internet and phone access for merchant outreach and remote collaboration
Willingness to work across time zones when needed to support merchant calls or team syncs

Education Requirements:

We look for academic backgrounds that demonstrate analytical rigor, communication ability, and comfort with ambiguity.
Bachelor’s degree in business, Economics, Marketing, Statistics, Data Science, or a related field (required)
Advanced degree (MBA or Master’s in a quantitative discipline) is a plus, but not required
Demonstrated academic or extracurricular achievement that shows initiative and independent thinking Skills
Analytical & Technical Proficiency in spreadsheet tools (Excel or Google Sheets), including pivot tables, lookups, and basic formulas
Ability to read and interpret sales funnel data, conversion metrics, and pipeline reports without needing heavy BI support
Comfortable structuring and organizing qualitative data (e.G., call notes, merchant feedback) into actionable summaries
Familiarity with CRM systems (Salesforce, HubSpot, or equivalent) and understanding of how pipeline data is structured
Basic experience with SQL or data querying tools is a plus;not required

Communication & Writing

Strong written communication skills —you can write a cold outreach email that gets responses and a synthesis doc that gets read
Comfortable speaking directly with merchants or customers on the phone without heavy scripting
Able to distill complex findings into a concise, executive-ready summary Clear, direct communicator with teammates;comfortable flagging blockers early

Preferred

Experience in sales ops, growth ops, BizOps, or consulting
Familiarity with outreach/sales engagement tools (Chorus, Outreach, Salesloft, Apollo, etc.)
Exposure to SMB or restaurant/merchant ecosystems
Basic data analysis experience
Familiarity with AI tools e.G Claude
Prior experience in a marketplace, SaaS, or platform company with an SMB or restaurant/merchant customer base
Experience building or optimizing outreach or email sequences in a sales engagement tool
Background in consulting, BizOps, or a startup environment where priorities shifted frequently
Exposure to qualitative research methods —e.G., user interviews, merchant calls, or win/loss analysis
Experience using AI tools to accelerate operational or analytical workflows

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

Operations Analyst-I

Lancesoft

San Francisco, CA

About the Company

Lancesoft

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