Operations Analyst - EMEA Wire Exception & Repair

Back to search results Operations Analyst - EMEA Wire Exception & Repair Richmond, Virginia; Scranton, Pennsylvania Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.Responsibilities:Analyzing wire instructions to successfully repair complex wire payments for EMEA clientsAdhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracyAbility to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flowsAbility to navigate multiple processing applications during research and exception processingAdapt to and effectively execute procedural, system, and operational changes within wire processing functions.Collects and interprets data to validate operational processesAssists with coordination of implementation for products, services, and operational solutionsSupports the design, documentation, implementation, and monitoring of new products and servicesProvides guidance regarding procedural, technical, and operational changesExpands business products knowledge within operations environmentBuilds network by developing relationships with partners and teammatesInspects data to identify issues and trendsRequired Qualifications:Minimum of 1 year experience with Wires or research and analysis experience in a production environmentAbility to multitask using various systems/applicationsExcellent time management and prioritization skills, with ability to meet deadlines under pressureStrong ability to work both independently and collaborativelyExcellent communication/organizational skillsProficient work experience with Microsoft Office Suite, especially Excel.Schedule is Monday - Friday 5am - 2pm EST Overtime as neededPosition requires adherence to the London holiday schedule to meet business and operational needsDesired Qualifications:Knowledge with any of the following software is a plus: GIN applications, WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT applicationsWorking knowledge of payment investigation systemsFinancial industry experienceStrives to bring new thoughts and ideas to the team to drive innovation and unique solutionsSkills:Attention to DetailCustomer and Client FocusMonitoring, Surveillance, and TestingProcess Performance ManagementResearchAdaptabilityBusiness AnalyticsCritical ThinkingReportingWritten CommunicationsData ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess EffectivenessStrategic ThinkingShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26038559 Manages People: No Travel: No Age requirement: Must at least be 18 years of age. Virginia pay and benefits information Virginia pay range: $25.00 - $32.67 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve Share: Save job Job saved