| Location | Charlotte, NC |
| Salary | $85,000–$95,000 Per Year |
Location: Charlotte, NC
Position Type: Full-Time | Direct Hire
Compensation: $85,000–$95,000 annually
Position Overview
We are seeking an Operations Analyst to support the administration, configuration, and operational integrity of a growing automotive protection and warranty services business.
This role is responsible for ensuring that product configurations, pricing updates, system changes, and program launches are accurately executed, verified, and maintained across administration platforms and supporting systems.
The Operations Analyst will serve as a key resource for system administration, configuration audits, data reconciliation, rate implementation, and operational controls. This is a hands-on, execution-focused position requiring strong technical aptitude, attention to detail, and a disciplined approach to verification and documentation.
The ideal candidate enjoys working with systems and data, identifying discrepancies, solving technical problems, and building processes that improve accuracy and consistency across the organization.
Execute approved pricing updates, rate loads, and effective-date changes within administration platforms.
Validate system configurations against approved pricing schedules, product specifications, and implementation requirements.
Perform line-by-line verification of system updates and document discrepancies requiring correction.
Coordinate rate changes, re-rates, and system cutovers to ensure accurate implementation within established timelines.
Maintain rate-load calendars and support effective-date tracking across client programs.
Conduct recurring configuration audits across client programs to verify system accuracy and consistency.
Review product coverage, earning structures, tax configurations, obligor crosswalks, and related program settings.
Reconcile administration platforms against subadministrator systems and downstream contract feeds.
Investigate discrepancies, identify root causes, and coordinate corrections with the appropriate internal teams.
Maintain defect logs, audit documentation, and configuration controls to prevent recurring issues.
Support new program launches and dealer/store implementations through configuration audits and system verification.
Conduct pre-launch configuration reviews and provide day-one go-live support.
Verify product configurations, form assignments, pricing, and store provisioning before launch completion.
Support post-launch audits to confirm system accuracy and identify outstanding issues.
Assist with dealer formation and onboarding activities, ensuring required system setup is completed.
Manage user access, permissions, store provisioning, dealer setup, seller and servicer configurations, and portal access.
Maintain system configuration standards, naming conventions, and change-control processes.
Coordinate platform enhancement requests, vendor support tickets, and system troubleshooting.
Participate in user acceptance testing (UAT) for platform enhancements and system changes.
Support systems administration responsibilities and ongoing platform improvements.
Develop and maintain operational procedures, system runbooks, checklists, and configuration standards.
Document rate-load procedures, reconciliation processes, audit controls, and system administration workflows.
Cross-train team members on system processes to promote operational continuity and knowledge sharing.
Identify opportunities to improve efficiency, accuracy, and consistency through process improvements and recurring controls.
3–6 years of experience configuring or administering an F&I, warranty, service-contract, insurance, or comparable administration platform.
Experience executing production system changes, rate loads, or configuration updates against established deadlines.
Ability to validate system changes against approved documentation and identify discrepancies.
Working SQL skills, including the ability to extract, reconcile, and investigate contract or claims data.
Advanced Excel skills, including large workbooks, multi-sheet analysis, effective-dated ranges, and data comparisons.
Strong attention to detail and a demonstrated commitment to documentation, verification, and operational standards.
Ability to troubleshoot technical issues, investigate root causes, and escalate appropriately.
Bachelor's degree or equivalent relevant experience.
Experience with PCMI PCRS / GEARS or similar administration platforms.
Experience reconciling data across administration systems, subadministrators, and data warehouses.
Familiarity with automotive F&I products, vehicle service contracts, warranty administration, or insurance operations.
Working knowledge of regulated-state requirements, particularly Florida.
Experience with Python, Tableau, Sigma, Power BI, or other business intelligence tools.
Systems administration experience, including user management, permissions, and environment maintenance.
Familiarity with AI-enabled tools and technology-driven process improvements.
Administration platforms and policy management systems
SQL Server / Snowflake
Microsoft Excel
Sigma / Tableau
Microsoft 365 (Outlook, Teams, SharePoint)
Asana
DocuSign
AI-enabled productivity and analytical tools
Highly detail-oriented with a strong verification mindset.
Technically inclined and comfortable working with systems, data, and configuration.
Organized and disciplined in maintaining documentation and operational controls.
Proactive in identifying discrepancies and investigating root causes.
Comfortable managing multiple priorities and time-sensitive system changes.
Able to work independently while collaborating across product, pricing, regulatory, and operational teams.
Adaptable and motivated by building processes within a growing organization.
This position offers the opportunity to develop deep expertise in administration platforms, product configuration, pricing implementation, and operational systems within a growing business.
The successful candidate will play an important role in strengthening operational controls, supporting new program launches, improving system accuracy, and building scalable processes as the organization continues to expand.