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Operations Analyst

Amicis Global

  • Brea, CA
  • 4 days ago

    Highlights

    Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organizational levels; ability to work independently and as part of a team. Additional Responsibilities: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.

    Numbers & Facts

    LocationBrea, CA

    Description

    Job Title: Operations Analyst
    Job Location: Brea, CA, 92821
    Job Duration: 6 Months + Extension

    Job Summary:
    • Under general supervision, performs a variety of back-office functions necessary to support the branch system and other departments within the organization.
    • Functions include general accounting and reconciliation, signature verification, research, file maintenance and verification, certifications, and operational compliance.
    • Interface with internal and external customers as well as outside agencies or organizations.
    • ACH Processing and Returns
    • Adjustments and Encoding Errors
    • Process activity on controlled accounts
    • Reconcile RITS -Official Check Balancing
    • Customer Telephone Transfers
    • Telephone Transfer Reporting-Daily/Monthly
    • IRS Back up Withholding, year-end Tax Reporting /Annual State Escheatment/Dormant Accounts
    • EARNS of large checks being returned/Chargebacks
    • Input daily Treasury Rates
    • Lockbox Deposits
    • Large item review of checks *** and over
    • Non-Posted Items Reporting
    • Perform department callbacks and report reviews
    • Support Online Banking and Cash Management Services
    • Items Processing corrections
    • Orders branch cash and reconcile the Banks cash vaults
    • Stop Payments
    • Name/Account Maintenance
    • Armored Courier Service Set-up
    • Credit Ratings/VOD
    • Perform Department Callbacks and report reviews
    • IRA account processing
    • Review Reg CC Holds
    • Dormant Account Reactivations and Reporting
    • GL Certifications
    • Levies and Subpoenas
    • NSF Reporting
    • Complaints Management
    Additional Responsibilities:
    • Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
    • Troubleshoot, research, resolve, customer concerns and provide error resolution as needed.
    • Open and maintain retirement accounts and processes Retirement transactions as required
    • Adhere to bank policies and support Management decisions and goals in a positive, professional manner.
    • Complete required training and accountable for compliance with all Federal and State laws related to position.
    • Good working knowledge of all central operations functions, products, procedures, and compliance.
    • Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organizational levels; ability to work independently and as part of a team.
    • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
    • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention, and problem-solving skills.
    • Strong analytical ability with active listening skills.
    • Ability to work accurately with close attention to detail.
    • Ability to maintain confidentiality of sensitive information.
    • Willingness to adapt to changing business needs and deadlines,
    • Exhibit a professional, businesslike appearance and demeanor.

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