Operations Analyst

Job Title: Operations Analyst-II
Job Location - Remote
Duration - 12 Months

This is a highly collaborative role working across product, engineering, sales teams, and advertisers to deliver high-impact operational solutions and support that drive long-term advertiser success. As a key stakeholder, you will design and deploy internal tools to eliminate manual tasks and accelerate our operational efficiency. By also bridging the gap between technical platform health and commercial strategy, you will provide the strategic guidance and troubleshooting expertise necessary to ensure our brand partners thrive on the platform.

Responsibilities

• Process Optimization: Partner with cross-functional stakeholders to advocate for operational needs during new product launches and advertiser onboarding rollouts.
• Technical Troubleshooting: Lead end-to-end resolution of platform issues, managing technical investigations and stakeholder communications to ensure timely fixes.
• Problem Diagnosis: Triage and troubleshoot complex campaign and platform hurdles by leveraging data analysis and internal diagnostic tools.
• Tooling & Automation: Identify efficiency gaps and build internal tools or automated workflows to streamline manual processes and improve team productivity.
• Sales and Advertiser Support: Serve as the primary point of contact for sales teams and external advertiser inbounds, supporting campaign and platform-related issues to ensure teams are successful.
• Operational Execution: Within a team, help support campaign management that includes setup, quality assurance (QA), and ad content moderation.

Required Skills

• Experience: You have 3-5 years of experience in managing operations or strategic initiatives within high-growth environments.
• Collaboration: You’re a natural collaborator who enjoys acting as a bridge between diverse functions, translating complex challenges into clear, actionable solutions that drive business goals.
• Problem Solving: You’re a curious problem-solver who looks beyond the immediate task to understand the "why" and are always seeking creative ways to optimize processes and improve efficiency.
• Strategic Thinking: You balance details with strategy, comfortable diving into the specifics of a complex issue while identifying high-level trends that help shape long-term strategy.
• Solution Orientation: You thrive in fast-paced settings and take pride in providing a high quality of service that ensures partners feel supported and successful.
• Data-Informed: You use operational metrics to advocate for improvements and believe that clear insights are the best way to guide a team forward (Excel required; SQL preferred).