Highlights
1917857No1851352142.042805-88.079822-Jul-2026Operations & AI Initiative InternTransformco Corporate JOB SCOPE: The Operations & AI Initiative Intern functions as a junior AI product and use-case analyst not simply helping with operations, but serving as the business-quality control function. This role supports the company s transition to an AI-agentic operating model, where operational workflows are decomposed, documented, tested, and progressively automated through AI agents, with humans focused on oversight, escalation, and business judgment.
Numbers & Facts
| Location | Hoffman Estates, IL |
| Industry | Personal and Household Services |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1886 |
Description
1917857No1851352142.042805-88.079822-Jul-2026Operations & AI Initiative InternTransformco Corporate JOB SCOPE:
The Operations & AI Initiative Intern functions as a junior AI product and use-case analyst not simply helping with operations, but serving as the business-quality control function. This role ensures that Paperclip is not just clever software, but a better operating model. The intern asks: Is this the process we actually want the business to run on? This role supports the company s transition to an AI-agentic operating model, where operational workflows are decomposed, documented, tested, and progressively automated through AI agents, with humans focused on oversight, escalation, and business judgment.
JOB SUMMARY:
This role ensures that the agents being built solve real operational problems and can be trusted in the field bridging business reality and agent implementation. The intern will work alongside operational leaders and transformation teams to validate that proposed automation aligns with how the business actually operates, identify high-value use cases, and support the pilot and adoption of AI-enabled solutions.
REPORTS TO:
Chief Of Staff To The Chairman1021829BRIntern, Full-time NoneJOB DUTIES/RESPONSIBILITIES:
- Partners with operational teams to understand and document current workflows
- Conducts interviews and gather operational process information from stakeholders
- Identifies opportunities for workflow optimization and automation
- Assists in developing process documentation and operational improvement recommendations
- Supports prototyping and testing of AI-enabled workflow solutions
- Participates in operational analysis, research, and transformation initiatives
- Collaborates with cross-functional teams on project deliverables and implementation activities
- Tracks project progress and maintain supporting documentation
- Assists with testing, validation, and evaluation of operational improvement solutions
- Participates in meetings, presentations, and project status discussions
- Serves as a business translator between operations teams and AI agent builders
- Validates whether proposed agents reduce manual work, improve cycle time, reduce errors, or improve customer/technician experience
- Helps prioritize use cases based on operational value, automation feasibility, data availability, and risk
- Evaluates processes against future-state business criteria, not just automation feasibility
- Assess whether the proposed future-state process represents a materially better way of operating, including improvements to customer experience, technician productivity, speed, cost, quality, scalability, and management visibility
- Performs other duties as assigned
JOB REQUIREMENTS:
- Some undergraduate education
- Less than one year of related experience
- 18 years of age or older
REQUIRED SKILLS:
- Currently pursuing a Bachelor s or Master s degree in Business, Engineering, Information Systems, Analytics, Psychology, Operations, or a related discipline
- Prior internship, coursework, or project experience involving operations, analytics, technology, or business process improvement preferred
- Demonstrated interest in AI, automation, or operational transformation initiatives
- Strong curiosity and willingness to learn new tools and technologies
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Ability to analyze workflows and identify improvement opportunities
- Comfortable working both independently and collaboratively
- Ability to manage multiple priorities and deadlines
PREFERRED SKILLS:
- Familiarity with AI tools or automation platforms
- Experience with process mapping, workflow analysis, or operational projects
- Basic data analysis and reporting capabilities
- Exposure to project management or transformation initiatives
- Strong adaptability and continuous learning mindset
Web Development 0 - 1 Years ExperienceUnited States HOFFMAN ESTATESREMOTEREMOTEREMOTEEqual Opportunity Employer / Disability / Vet.#Remote, #TechnologySears Home Services N/AN/A
About Company
Sears Holdings Corporation is the nation's fourth largest broadline retailer with over 4,000 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and
maintenance. Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the Year. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more information, visit Sears Holdings' website at www.searsholdings.com.