Operations Administrative Assistant — Blue Kangaroo Packoutz
Location: Austin, TX | Job Type: Full-Time
About the Role
Blue Kangaroo Packoutz is seeking a detail-driven Operations Administrative Assistant to support our contents restoration team. This role is central to building accurate estimates, processing insurance documentation, and keeping every job file organized from first inventory to final invoice. You'll work closely with Operations Managers, Project Managers, and insurance adjusters to make sure every job is captured, priced, and documented to a professional standard.
Key Responsibilities
- Assist in building and formatting contents estimates in Xactimate, following BKP's standard grouping and header conventions (Pack Out, Cleaning, Pack Back)
- Enter and verify claim info, insured details, and billing/mailing addresses using BKP formatting standards
- Build estimates with box coding, labor entries, cleaning tiers, and moving/storage line items
- Track and organize job documentation: photos, inventories, labor logs, signed authorizations, and adjuster correspondence
- Communicate with insurance adjusters and third-party consultants to request approvals, follow up on outstanding items, and log response timelines
- Maintain organized digital files across Google Workspace and Microsoft Office (Docs/Sheets/Drive, Word/Excel/Outlook)
- Support the team in closing files — tracking undisputed sums, payment deadlines, and outstanding documentation requests
- Help maintain accurate records for compliance with claims-handling timelines
- General administrative support: scheduling, data entry, filing, and cross-team coordination
Qualifications
- Prior experience with Xactimate strongly preferred (estimate building, line-item coding, reports/exports)
- Familiarity with property insurance claims processes — adjusters, claim files, documentation requirements, and standard timelines
- Proficiency in Google Workspace (Docs, Sheets, Drive, Gmail) and Microsoft Office Suite (Word, Excel, Outlook)
- Exceptional attention to detail — comfortable double-checking names, addresses, line-item coverage, and totals before anything goes out the door
- Strong organizational skills; able to manage multiple job files simultaneously without losing track of details
- Clear, professional written communication for customer- and adjuster-facing documents
- Comfortable following established formatting standards and escalating suggested changes rather than editing live documents
- Prior experience in restoration, insurance, moving/storage, or a related field is a plus
What Success Looks Like
- Estimates are formatted consistently, priced accurately, and free of errors before they reach an adjuster
- Job files are complete and easy for anyone — customer, teammate, or adjuster — to follow at a glance
- Nothing falls through the cracks: every hour, consumable, and cost is captured and nothing sits unresolved
Why Blue Kangaroo Packoutz
We're an industry leader in contents restoration, known for professional documentation and defensible, well-organized estimates. This role offers the chance to build real expertise in Xactimate and insurance claims processes while working alongside an experienced operations team.
What We Do
Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. We’re focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because we’re restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage—it’s a very sensitive situation they’re facing, so we work hard to make the restoration process seamless and stress-free.
Who We Hire
We look for individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration-related activities. We also know that not everyone comes to us with these skills. That’s why we put each specialist—those with or without training—through an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It’s all a part of our ongoing support and training experience.