Infinity Property Restoration is seeking an experienced and results-driven Mitigation Operations Manager to oversee all mitigation operations, personnel, equipment, scheduling, and project performance. This leadership position is responsible for ensuring emergency services are delivered efficiently, safely, profitably, and with exceptional customer service.
The Mitigation Operations Manager will lead field teams, manage daily operations, monitor project progress, maintain quality standards, and work closely with office staff, estimators, project managers, customers, and insurance professionals.
Salary Range: $90000.00 - $100000.00 per year
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Competitive Salary
401(k) Program
Professional Development and Certification Opportunities
Company Laptop
Company Vehicle
Responsibilities
Operations Management
Oversee all water, fire, mold, storm, and emergency mitigation projects.
Manage daily scheduling of technicians, supervisors, and subcontractors.
Ensure all projects are completed according to company standards and IICRC guidelines.
Monitor project timelines, productivity, and profitability.
Review job progress daily and address operational challenges immediately.
Coordinate emergency response efforts, including after-hours and on-call services.
Team Leadership
Recruit, train, mentor, and develop mitigation staff.
Provide ongoing coaching.
Enforce company policies, procedures, and safety standards.
Manage employee scheduling, attendance, and accountability.
Foster a positive, team-oriented work environment.
Quality Control
Perform job site inspections to ensure quality workmanship.
Verify proper documentation, drying logs, moisture readings, and equipment monitoring.
Ensure all required photos and job notes are completed accurately.
Maintain high customer satisfaction standards.
Customer & Client Relations
Communicate with homeowners, commercial clients, property managers, and insurance representatives.
Resolve customer concerns professionally and promptly.
Participate in client meetings and relationship-building activities.
Ensure customers receive timely updates throughout the mitigation process.
Equipment & Fleet Management
Oversee maintenance and organization of all mitigation equipment.
Monitor equipment inventory and replacement needs.
Ensure vehicles are maintained, clean, and properly stocked.
Manage warehouse organization and inventory controls.
Financial & Performance Management
Review job costs, labor hours, and equipment utilization.
Assist with budgeting and operational planning.
Monitor key performance indicators (KPIs) including:
Revenue goals
Gross profit margins
Job completion timelines
Customer satisfaction scores
Employee productivity
Identify opportunities to improve efficiency and profitability.
Safety & Compliance
Ensure OSHA compliance and workplace safety standards.
Conduct safety meetings and ongoing training.
Maintain compliance with all company and industry regulations.
Investigate and document incidents, accidents, and safety concerns.
Success Measures