Operation Center Customer Service Rep - Dept of Primary & Specialty Care

Job Specifics

Career Department

Department of Primary & Specialty Care

Status

Full Time

Shift

8:00am - 4:30pm

Average Weekly Hours

40

Contact

Employment Specialists

Phone

740.393.9612

740.393.9843

Email

careers [at] knoxcommhosp [dot] org

Posting Date

Thu, 09/10/2026 - 12:00pm

JOB SUMMARY

Serving as a liaison for our organization between patients and clinics. Responsible for managing large amount of both inbound and outbound calls in a timely manner. Assisting with clinical care support tasks to support clinics with items including, but not limited to: medication prior authorizations, refills, in clinic procedure precertifications, patient paperwork, assisting patients with questions or requests within scope of practice or routing calls to appropriate areas.

Requirements Include

• High school diploma or equivalent
• Previous customer service experience
• Previous clinical environment experience preferred, but not required

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