Highlights
You'll be mentored by an LDP-graduate Operator who has built a full leadership development system — role clarity, career ladders, and structured coaching — designed to move high-performing leaders toward Owner/Operator selection and entrepreneurship. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Numbers & Facts
| Location | Novi, MI |
| Salary | $29 |
Description
The Operating Partner is the highest leadership role reporting directly to the Operator at Chick-fil-A Twelve Oaks. You are accountable for the total performance of the restaurant — food safety, food quality, hospitality, throughput, team development, and financial results. This role is designed for a proven operator who is preparing to pursue selection as a Chick-fil-A Owner/Operator or launch their own business.
WHO THIS IS FOR
An experienced multi-unit or high-volume restaurant leader with a kitchen foundation, a track record in food safety and food quality, and the drive to build, coach, and own the business. If your long-term goal is to be an Owner/Operator or entrepreneur, this role is built to prepare you for it.
WHAT YOU'LL OWN
Operational Excellence
- Lead daily execution across BOH, FOH, and Drive Thru
- Own food safety standards, temperature checks, and Icon compliance
- Drive product quality, speed of service, and order accuracy
- Uphold facility, equipment, and cleanliness standards
Team Leadership
- Lead, coach, and develop a team of 100+ members and Directors
- Build succession bench through role-based training and career pathing
- Set the standard for hospitality-first culture and team member care
- Own hiring, onboarding, and performance management systems
Business Results
- Manage P&L, labor, food cost, and waste to Operator targets
- Analyze CEM, guest feedback, and sales trends to drive action
- Build weekly review rhythms tied to measurable outcomes
- Execute marketing, promotions, and community initiatives
Owner/Operator Preparation
- Sit in Operator-level planning, budgeting, and vendor conversations
- Build the operating fluency required for the CFA selection process
- Receive direct mentorship from an LDP-graduate Operator
- Represent the restaurant in cluster, region, and Support Center visits
WHAT YOU BRING
Required
- 5+ years of restaurant leadership, with experience leading teams of 100 or more
- Kitchen foundation with a proven track record in food safety and food quality
- History of hitting operational KPIs — CEM, speed, accuracy, cost, retention
- Comfort owning a P&L and coaching Directors to measurable results
- Servant-leadership posture, high standards, and personal integrity
- Ambition to become a Chick-fil-A Owner/Operator or entrepreneur
Preferred
- Prior GM, Multi-Unit, or Operating Partner experience
- ServSafe certification (or ability to obtain within 60 days)
- Bilingual (English/Spanish) a plus
- Bachelor's degree or equivalent leadership experience
WHY CHICK-FIL-A TWELVE OAKS
A Path, Not Just a Job
You'll be mentored by an LDP-graduate Operator who has built a full leadership development system — role clarity, career ladders, and structured coaching — designed to move high-performing leaders toward Owner/Operator selection and entrepreneurship.
A Standard-Setting Restaurant
Twelve Oaks is a high-volume, high-standard location known for hospitality, food safety discipline, and team development. You'll lead in an environment where excellence is the baseline and growth is the expectation.
Compensation & Benefits
- Starting pay: $29 / hour
- Performance bonus tied to restaurant results
- Paid time off and holiday closure (Sundays off)
- Health, dental, and vision insurance
- Scholarship opportunities through Remarkable Futures
- Direct pathway toward CFA Owner/Operator selection
HOW TO APPLY
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.