The OOP, Quality and Compliance Manager supports the Director in advocating for borrowers and ensuring complaint review accuracy.
Responsibilities include auditing complaint documentation, conducting quality control reviews of internal complaint operations, identifying process improvements, and reporting findings.
They evaluate compliance with regulatory requirements, manage root cause analysis, and ensure timely resolution of escalated issues.
The role involves working with mortgage servicing systems, developing policies, and monitoring complaint remediation performance.
The ideal candidate has 5+ years of experience in audit, compliance, or quality control within loan servicing, along with strong analytical, communication, and organizational skills.
Proficiency in MS Office and familiarity with mortgage industry regulations are required.
Compensation ranges from $107,395 to $132,661 annually, plus potential bonuses.
Benefits include competitive salary, health insurance, 401k, tuition assistance, and career growth opportunities.