Onsite Technology Specialist at Big Geyser

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Onsite Technology Specialist at Big Geyser

Brentwood, NY

Full Time

Mid Level

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The Role

Flexible IT is hiring an experienced Technology Specialist to work full-time at Big Geyser s Brentwood location. You will be employed and supported by Flexible IT, but Big Geyser will be your day-to-day workplace. You will work onsite five days per week.

Big Geyser is a family-owned beverage and snack distributor that has operated in New York since 1986. Its Brentwood location is a fast-paced, high-energy environment supporting a large regional distribution business. You will work independently as their familiar IT presence, backed by Flexible IT when reinforcement is needed.

This is a mid-level role for someone with at least two years of professional IT support experience and a solid technical foundation.

What You Will Do

• Serve as Big Geyser s primary day-to-day technology resource
• Troubleshoot hardware, software, Microsoft 365, Azure, and general end-user issues
• Configure and support computers, applications, accounts, and peripherals
• Own requests from the initial report through resolution
• Keep users informed and document your work clearly
• Identify recurring issues and opportunities to improve Big Geyser s technology environment
• Work with the broader Flexible IT team when an issue requires reinforcement

What We Are Looking For

• At least two years of professional IT support experience in a business environment
• The ability to diagnose and resolve common technical issues independently
• Hands-on experience with Microsoft 365, Azure, Windows computers, hardware, software, and basic networking
• Strong communication and interpersonal skills
• Good judgment, organization, documentation, and follow-through
• An active interest in AI, including examples of how you have used it to solve a practical problem or improve the way you work
• Managed Service Provider experience is helpful but not required

Why Flexible IT

Flexible IT is a Long Island-based Managed Services Provider with more than 40 years of experience. We give people the independence to own their work while making sure they have a strong team behind them. We invest in people who are curious, take ownership, and want to keep getting better.

Benefits include: health insurance, paid time off, a retirement savings plan, certification reimbursement, and professional development and career growth.

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How many years of paid professional IT support experience do you have?* -- No answer --Less than 1 year1 to under 2 years2 to 4 years5 or more years

This role is onsite five days per week at Big Geyser's Brentwood location. Can you reliably work this schedule?* -- No answer --YesNo

Which best describes how independently you handle day-to-day IT support issues?* -- No answer --I usually need step-by-step direction.I resolve common issues independently and escalate advanced issues.I independently own most end-user and small-business support issues from start to finish.

Briefly describe a technical issue you personally owned from the initial report through resolution. What was the problem, what did you do, and what was the result?*

You will be employed by Flexible IT but work day to day as the dedicated Technology Specialist for one client. Is that the type of position you are seeking?* -- No answer --YesNo

Give one example of how you have used AI to solve a practical problem, learn something, or improve the way you work. The example does not have to be technical.*

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