Request ID:114300-1
Title: Onsite Support Technician
Locations: Austin, TX
Duration: 6 months
Pay Range: $35 - $37/Hour on W2 (All inclusive)
We are seeking an Onsite Support Technician to provide hands-on technical support for end users and IT equipment. The ideal candidate will have experience with laptop deployment, OS installations, troubleshooting hardware/software issues, and delivering excellent customer service.
Key Responsibilities:
- Perform Windows OS installation, configuration, and upgrades.
- Execute laptop refresh and device replacement activities.
- Provide onsite support for desktops, laptops, printers, and peripheral devices.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Support end users by diagnosing and resolving technical problems promptly.
- Assist with user account setup, software installations, and system configurations.
- Maintain accurate documentation of incidents, requests, and resolutions.
- Coordinate with IT teams for issue escalation and resolution.
- Deliver excellent customer service and maintain positive user relationships.
- Work collaboratively as a team player in a fast-paced support environment.
Required Skills:
- Experience with OS installation and imaging.
- Laptop refresh and deployment experience.
- Desktop/Laptop troubleshooting.
- End-user support and customer handling skills.
- Strong communication skills.
- Hardware and software troubleshooting.
- Ability to work independently and as part of a team.
- Knowledge of Windows operating systems and Client Office.
Preferred Qualifications:
- Experience in an enterprise IT support environment.
- Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
- Basic understanding of networking concepts and Active Directory.