Onsite Support Tech III

Department:

Information Systems

Union:

Shift:

8-hour Shift - Day (United States of America)

Hours Per Pay Period:

80

Salary Range:

Job Description:

Under the direction of Desktop Support Supervisor, the Onsite Desktop Support Technician III provides day-to-day routine and non-routine technical support and maintenance for desktops, laptops, tablets, iPads, printers, iPhones, scanners, telecom, and network systems including hardware, application software, operating systems and connectivity.

Troubleshoots hardware and software issues and documents resolutions with minimal support while also repairing or replacing defective equipment with minimal support.

Installs, configures, and updates end-user desktop and laptop software with minimal support, and systematically prioritizes and escalates issues when appropriate.

Uses knowledge transfer forums to identify and resolve problems and contributes to all phases of desktop support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues, as well as performing equipment moves, adds and changes for end users.

Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.

Job Requirements
Minimum Education: Bachelor's Degree or equivalent combination of education and experience
Preferred Education: Bachelor's Degree in STEM field
Minimum Experience:5 years of experience in direct customer support in a Help Desk or onsite computer technician role.
Preferred Experience: Over 7 years' experience in a Healthcare organization directly supporting clinical and business employees
Required License: Valid Driver's License
Preferred License: Not Applicable
Required Certification: Not Applicable
Preferred Certification: Not Applicable

We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.