Request ID: 103892-1
Title: Onsite Support Engineer
Locations: Princeton, NJ - Onsite
Duration: 6+ Months
Pay Range: $50 - $55/Hour on W2/C2C (All inclusive)
Introduction
We are seeking a dedicated Onsite Support Engineer to join our team for a 6-month duration. The ideal candidate will provide hands-on support for PC, mobile, and hardware issues, as well as assist with meeting rooms and events. This role requires strong technical skills and a commitment to high-quality service.
Required Skills & Qualifications
- Experience in Desktop Management - Infrastructure Services (IS)
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to manage escalations and supervise L0/L1 agents
- Prior work experience at client or in client's Industry
Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Familiarity with ITIL processes
- Experience with office moves and telephony equipment
- Knowledge of collaboration tools and smart hands support
Day-to-Day Responsibilities
- Provide hands-on operational leadership for service desk operations
- Ensure consistent, high-quality support aligned to agreed SLAs
- Collaborate with team members to enhance end-user experience
Company Benefits & Culture
- Comprehensive benefits package
- Opportunities for professional development
- Supportive and collaborative work environment
For immediate consideration please click APPLY to begin the screening process with Alex