Onsite Release of Information Specialist III - Milwaukee, WI
Summary of Position:
The Release of Information Specialist III (ROIS III) is responsible for fielding complex release of information requests while maintaining a high level of precision, efficiency and productivity-driven metrics. The ROIS III is fluent in multiple electronic medical records (EMRs) and comfortable navigating through systems and software to ensure the accurate retrieval of requested documentation in a fast-paced environment. As a domain subject matter expert, this position is responsible for providing training and coaching to other ROIS.
This position is based out of a Verisma client site, in Milwaukee, WI
Duties & Responsibilities:
- Process medical ROI requests in a timely and efficient manner through Verisma software applications
- Ability to read and interpret medical records, forms, and authorizations
- Serve as an escalation point and resolution for HIPAA-related release issues
- Act as a role model and lead by example through demonstrating excellent organizational skills, time management and professionalism
- Proactively communicates with supervisor(s) and peers regarding questions, concerns and processes
- Assist with queue management and coverage, as needed
- Ability to seamlessly shift to support other accounts
- Utilize reference materials provided by Verisma to ensure compliance and confidentiality is always maintained
- Serve as training mentor and subject matter expert
- Assist in maintaining and updating ROIS training/reference materials
- Maintain strong knowledge of HIPAA, HITECH, state-federal rulings, and statutes, as well as customer specific requirements
- Foster positive relationships and friendly demeanor through providing exemplary customer service
- Attend training sessions, as required
- Live by and promote Verisma Core Values
- Perform other related duties, as assigned, to ensure effective operation of the department and the Company
- Interact with customers and co-workers in a professional and friendly manner
- Handles on-site responsibilities to assist Client Manager when needed or in absence of the Client Manager
- Responsible for supporting multiple clients for whom medical Release of Information (ROI) activities are conducted
- Assist the Manager(s) & Director of Operations with interviewing, training, and mentoring high-quality staff
Minimum Qualifications:
- HS Diploma or equivalent, some college preferred
- RHIT certification, preferred
- At least 5 years of prior medical record, ROI or Health Information Management (HIM) experience• Knowledge of HIPAA and state regulations related to the release of Protected Health Information Strong problem-solving skills and attention to detail
- Must maintain strong organizational and time management skills
- Able to train and support colleagues seeking resolution with complex requests
- Fluent in Microsoft Office Suite, EMRs and comfortable learning new technology/software
- Must be able to work independently and assist others while exceeding volume and quality standards