Onsite Property Manager

EJF Real Estate Services
Washington, DC | Full-Time Onsite | Bilingual Spanish Required

Compensation

Salary Range: $65,000–$75,000 annually, based on experience and qualifications

Bonus: Eligible for a discretionary annual bonus

Benefits

EJF Real Estate Services offers a comprehensive benefits package, including:

Comprehensive health insurance with 100% of premiums paid by the employer

Employer-paid life and disability insurance

401(k) plan with a 4% employer match and immediate vesting

Generous paid time off and paid holidays

About EJF Real Estate Services

EJF Real Estate Services is a locally based, long-established real estate company serving communities throughout the Washington, DC metropolitan area. We provide comprehensive property management services with a strong focus on responsive service, operational excellence, and long-term client relationships.

Our team is guided by three core values:

Hustle Hard: We bring energy, urgency, and persistence to our work.

Own It Always: We take responsibility, follow through, and solve problems.

Get Better Every Day: We look for ways to improve our performance, systems, and service.

About the Role

The Onsite Property Manager leads the day-to-day operations of an assigned residential property and helps maintain a safe, welcoming, and well-managed community. This individual serves as the primary onsite contact for residents, Board members, employees, vendors, and other community partners.

The role combines resident relations, building operations, staff and vendor oversight, regulatory compliance, maintenance coordination, Board support, community engagement, and financial administration.

The ideal candidate is confident, proactive, and comfortable taking ownership of property operations. This person communicates directly and respectfully, responds effectively to changing priorities, and balances sound judgment and relationship-building with careful attention to detail.

Work Schedule and Environment

Full-time, onsite position in Washington, DC

Standard schedule of Monday through Friday, 9:00 a.m. to 5:00 p.m.

Occasional evening or weekend availability may be required for Board meetings, community events, or urgent property matters

Must be available to assist with emergency response when necessary

Must be able to conduct property walkthroughs and lift or move items weighing up to 25 pounds

Core Responsibilities

Resident Relations and Community Engagement

Serve as the primary onsite point of contact for residents and respond to questions, requests, and concerns professionally and promptly.

Build positive relationships with residents while maintaining appropriate boundaries and consistently enforcing community policies.

Document resident issues and coordinate follow-up through resolution.

Prepare and distribute resident notices, building updates, and other community communications.

Conduct resident surveys and gather feedback to help identify service and community needs.

Plan and coordinate community events that encourage resident engagement.

Support compliance with community rules, regulations, and established procedures.

Building Operations and Staff Oversight

Oversee daily building activity and help ensure smooth, safe, and efficient property operations.

Coordinate and monitor vendors, contractors, and service providers working onsite.

Supervise and direct maintenance employees, establish priorities, and ensure assigned work is completed accurately and on schedule.

Set clear expectations for employees and vendors and address performance or service concerns directly.

Manage property security protocols, including monitoring cameras and maintaining secure building access.

Coordinate package management procedures and help ensure packages are handled, documented, and distributed appropriately.

Identify operational concerns early and take appropriate action before they develop into larger problems.

Board and Governance Support

Serve as a professional liaison between residents, the Board, vendors, and EJF’s internal teams.

Attend Board and membership meetings as required, including occasional evening meetings.

Prepare meeting materials, reports, property updates, and supporting documentation.

Record and maintain accurate meeting minutes when assigned.

Maintain organized Board, association, and property records.

Follow through on Board directives and provide timely status updates on open matters.

Compliance and Legal Monitoring

Monitor the property’s adherence to applicable laws, regulations, governing documents, policies, and safety requirements.

Research applicable regulations and advise the Board and internal partners on property compliance requirements.

Coordinate required inspections and maintain accurate supporting documentation.

Track compliance deadlines and ensure required actions are completed on time.

Escalate legal, regulatory, safety, or governance concerns to the appropriate internal or external resource.

Financial and Administrative Support

Assist with the preparation and administration of the property’s annual operating budget.

Review monthly financial statements and identify unusual expenses, variances, or matters requiring follow-up.

Support accurate financial reporting and provide relevant financial information to the Board and internal partners.

Receive and deposit property-related funds in accordance with established procedures and internal controls.

Maintain complete, organized, and accurate property records, reports, logs, and correspondence.

Property Inspections and Maintenance Coordination

Conduct regular property walkthroughs and inspections to identify maintenance, safety, cleanliness, and compliance concerns.

Create, assign, monitor, and follow up on work orders through completion.

Coordinate repairs and preventive maintenance with employees, vendors, and contractors.

Maintain an organized log of property improvements, repairs, inspections, and outstanding items.

Track service contracts, operational deadlines, and required vendor follow-up.

Verify that completed work meets property standards and address deficiencies promptly.

Required Qualifications

Bilingual English and Spanish communication skills, including the ability to communicate effectively in spoken Spanish

At least three years of residential property management experience

High school diploma or equivalent

Proficiency with Microsoft Office and basic computer applications

Strong written, verbal, and interpersonal communication skills

Ability to organize competing priorities, maintain accurate records, and meet deadlines

Sound judgment and the confidence to make decisions within the scope of the role

Ability to remain responsive and professional while managing interruptions, changing priorities, and unexpected property concerns

Ability to supervise employees, direct vendors, and hold others accountable for results

Ability to conduct property walkthroughs and lift or move items weighing up to 25 pounds

Legal authorization to work in the United States

Preferred Qualifications

Experience managing condominium or cooperative communities

Previous experience working in an onsite property management role

CMCA, AMS, PCAM, or another relevant property management credential

Experience supporting a Board of Directors or community association

Familiarity with property budgets, financial statements, service contracts, and regulatory requirements

What Makes Someone Successful at EJF

The strongest candidate for this role will be:

Proactive and quick to identify issues, opportunities, and potential risks

Confident when making decisions and taking ownership of results

Direct, factual, professional, and respectful in communication

Friendly and approachable while maintaining appropriate boundaries and consistently enforcing community rules

Comfortable managing interruptions, changing priorities, firm deadlines, and unexpected situations

Analytical when reviewing resident concerns, financial information, compliance requirements, and property operations

Highly attentive to inspections, packages, security, records, work orders, deadlines, and follow-through

Effective at directing employees and vendors, setting expectations, and maintaining accountability

Motivated to improve processes, strengthen operations, and provide a consistently high level of service

Why Join EJF?

This is an opportunity to lead the daily operations of a residential property while working with a long-established, locally based property management company. You will have the autonomy to solve problems, build meaningful relationships, improve property operations, and make a visible impact on the community you serve.

EJF offers competitive compensation, comprehensive employer-paid benefits, opportunities for professional growth, and a workplace culture that values initiative, accountability, continuous improvement, and exceptional service.

Equal Employment Opportunity

EJF Real Estate Services is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.