Onsite Maintenance Technician

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Support audiovisual, conferencing, and integrated technology environments across multiple client locations, with primary assignment at Summit, NJ and routine onsite support at Fort Washington, PA approximately two days per week during the site stabilization period.

Description:

WHO WE ARE

 

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

 

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

 

WHAT YOU’LL DO

 

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. 

 

Day-To-Day Responsibilities:

 

• Support audiovisual, conferencing, and integrated technology environments across multiple client locations, with primary assignment at Summit, NJ and routine onsite support at Fort Washington, PA approximately two days per week during the site stabilization period. Frequency of travel may be adjusted based on operational requirements and business needs.
• Maintain conference room integrity in compliance with SOPs; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.). 
• Perform up to second level problem determination in conference rooms and event spaces with the assistance of any software tools provided by the client, if necessary. Troubleshoot, assess, and coordinate equipment and systems repair, escalate to level 3 as required. 
• Executing all aspects of Integrated Systems including call set up, end user training, troubleshooting, & follow through on escalation of trouble incidents occurring during call. 
• Assist with the support and coordination of special events, for high profile senior executive meetings, town halls requiring Integrated Systems, standalone systems, as directed by client including but not limited to the following:  Setting up, testing, operation, & tearing down of AV equipment. Troubleshoot and make adjustments as needed to projectors, displays, computers, audio and video conferencing equipment and operation of integrated AV systems.
• Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance. 
• Monitor IT data platforms ie. ServiceNow, etc. Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
• Install small or portable videoconference and non-integrated AV hardware including cabling not requiring penetration of facilities structures. 
• Provide virtual meting support and consultation for meetings utilizing virtual platforms (Microsoft Teams, etc.). Monitor microphone, screenshare, camera video, screenshare for virtual meetings
• Work with clients to help them plan for the technology-related aspects of their meetings.

 

Items to Consider:

 

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

 

WHAT WE’RE LOOKING FOR

 

Must-Haves:

 

• Ability to effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
• Minimum of a High School Diploma or equivalent
• Minimum of 1 – 3 years of audiovisual integration experience preferred

 

Nice-To-Haves:

 

• Formal education in Electronics or related field preferred
• Preferred external training:
  • Microsoft Teams and Zoom platforms
  • Microsoft Suite  
  • Yealink, Neat touch pannels/portals 
  • Q-SYS basic knowlege 
  • AVIXA Quick Start to the Audio-Visual Industry
  • AVIXA CTS General Certification

 

WHY YOU’LL LIKE WORKING HERE

 

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

 

 

 

 

MORE ABOUT US

 

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

 

Pay Type	Min Base	Max Base
Hourly	$31.25/hr	$38.46/hr