Onsite Maintenance Supervisor (Doral Isles)

Role: Onsite Maintenance Supervisor

Location: Doral, Florida

Community: Doral Isles

Pay Range: $68,400 per year

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Doral Isles Community Association stands as a remarkable community that embodies the essence of peaceful living combined with modern amenities. This beautifully designed neighborhood features stunning landscapes filled with lush greenery, serene lakes, and meticulously maintained walking paths. Residents appreciate the exceptional clubhouse that serves as a central hub for social gatherings and recreational activities, providing an inviting atmosphere to foster community bonds. The impressive pool area is particularly noted for its aesthetic appeal and tranquility, resembling a resort-like setting perfect for relaxation or fun family afternoons. Unique attributes such as well-planned sports facilities-including basketball courts and tennis courts-offer residents varied options for physical activity in picturesque surroundings. An undeniable highlight is the vibrant atmosphere complemented by friendly neighbors who contribute positively to this close-knit community experience. Many have lauded the accessibility of various amenities within proximity, enhancing daily convenience while maintaining a sense of escape from urban life. Additionally, safety remains paramount at Doral Isles Community Association; many residents feel secure within this environment enriched by ample green spaces where children can play freely amidst nature's beauty. Ultimately, it serves not only as a residence but also as an idyllic retreat where one can enjoy both leisure and active living alike-a truly unparalleled choice in South Florida.

Role Summary

The Onsite Maintenance Supervisor serves as a hands-on leader responsible for scheduling, training, and overseeing the maintenance team while ensuring accurate reporting and the timely completion of work orders and property projects. This position inspects and maintains common areas, performs routine repairs and custodial work, manages supplies and cleaning services, and responds promptly to maintenance emergencies to ensure the property remains safe, clean, and well maintained.

Responsibilities

• Directly supervise the maintenance team, including assigning work, setting expectations, monitoring performance, and providing coaching and corrective feedback.
• Develop and manage technician schedules to ensure appropriate coverage for routine operations, projects, emergencies, and after-hours needs.
• Lead the onboarding, training, and ongoing development of maintenance team members.
• Conduct performance evaluations and address employee performance, attendance, conduct, and development needs in coordination with management and Human Resources.
• Ensure work orders, inspection records, preventive maintenance schedules, inventory records, timekeeping, and required reports are accurate and completed on time.
• Establish daily and long-term maintenance priorities in coordination with the Community Association Manager or Maintenance Manager.
• Regularly inspect the property to identify maintenance needs, safety concerns, and opportunities for improvement; promptly report significant deficiencies and recommend corrective action.
• Plan, coordinate, and oversee preventive, corrective, and emergency maintenance for common elements throughout building interiors and exteriors.
• Manage complex maintenance projects in coordination with the Community Association Manager or Maintenance Manager, including developing scopes of work, scheduling resources, monitoring progress, and communicating project status.
• Coordinate with vendors and contractors, oversee work performed onsite, verify service quality, and report contract or performance concerns to management.
• Schedule required inspections with municipal authorities and other agencies and maintain related documentation.
• Ensure common-area amenities-including conference rooms, billiards rooms, laundry rooms, pool areas, and other shared spaces-are clean, functional, and properly maintained.
• Oversee contracted cleaning services, conduct quality inspections, address deficiencies, and ensure custodial needs are completed.
• Manage maintenance and janitorial inventory, including forecasting needs, ordering approved supplies, receiving deliveries, maintaining organized storage, and controlling costs.
• Ensure technicians have the tools, materials, supplies, and information necessary to complete work orders safely and on time.
• Perform or assist with electrical, plumbing, carpentry, drywall, painting, mechanical, and general building repairs when operational needs require hands-on support.
• Ensure trash is removed, dumpsters are positioned for collection, and common-element rock areas, flowerbeds, and grounds are kept free of weeds, trash, and animal waste.
• Lead the maintenance response to emergencies during scheduled working hours.
• Participate in the after-hours emergency response rotation and coordinate team and vendor resources as needed to resolve urgent issues.
• Develop, implement, and monitor preventive maintenance procedures and schedules for building systems, equipment, amenities, and common elements.
• Enforce safety procedures, conduct routine safety meetings, ensure proper use of personal protective equipment, and promptly document and report incidents and hazards.
• Monitor compliance with applicable codes, regulations, manufacturer requirements, company policies, and community standards.
• Report observed covenant violations or community-standard concerns to the Community Association Manager for enforcement and assist with monitoring corrective conditions as directed.
• Maintain professional communication with homeowners, residents, board members, vendors, contractors, and internal team members.
• Perform other work-related duties as assigned.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Knowledge, Skills, Abilities, and other Qualifications

• Minimum of five years of progressively responsible experience in building or facilities maintenance, including experience directing or supervising maintenance employees.
• Thorough working knowledge of general electrical repair, plumbing, HVAC troubleshooting, building controls, carpentry, drywall, painting, mechanical systems, and preventive maintenance.
• Knowledge of facilities maintenance and repair practices within homeowners associations, condominium associations, apartments, or multifamily communities.
• Knowledge of workplace safety requirements, safe work practices, personal protective equipment, and proper use of maintenance tools and equipment.
• Ability to supervise, motivate, train, coach, and evaluate employees.
• Ability to plan staffing coverage, assign work, establish priorities, and manage multiple projects and deadlines.
• Ability to develop maintenance schedules, track performance metrics, maintain accurate records, and prepare required reports.
• Ability to troubleshoot building-system issues, assess risk, make sound decisions, and escalate significant concerns appropriately.
• Ability to develop scopes of work, coordinate vendors and contractors, and evaluate the quality and completion of contracted services.
• Ability to schedule and support municipal, regulatory, and property inspections.
• Working knowledge of inventory management, purchasing controls, and responsible use of maintenance resources.
• Strong leadership, organization, attention to detail, problem-solving, and decision-making skills.
• Strong verbal and written communication skills.
• Ability to work independently with limited supervision while maintaining accountability to the Community Association Manager or Maintenance Manager.
• Ability to build effective working relationships with employees, homeowners, residents, board members, vendors, contractors, and management.
• Ability to work a flexible schedule and respond to after-hours emergencies when required.
• Personal values aligned with the company's values of Excellence, Partnership, Professionalism, Integrity, and Life Balance.
• Valid driver's license and clean driving record required.

Education and Experience

• High School diploma or equivalent
• Two to three years of previous experience in COA, Apartment/Multi-Family Maintenance preferred
• Two or more years of experience in electrical, plumbing, painting and maintenance preferred
• HVAC, CPO certifications preferred

Performance Standards

• Maintain knowledge of basic electrical repair and replacement, HVAC trouble shooting, controls, plumbing, lighting and general facilities maintenance and repair
• Provide excellent customer service at all times
• Respectful and responsive to homeowners and resident inquiries and concerns
• Complete all work in a timely manner with a high degree of quality
• Identify and utilize resources available and work in a team environment

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
• Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
• Ability to wear and use appropriate personal protective equipment (PPE).
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required

Pay and Benefits

$68,400 per year

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.