Onsite IT Support Technician (Contract)

About the opportunity

• We're looking for a dependable, professional onsite IT Support Technician to assist our clients throughout North County San Diego. This is a contract opportunity for someone with a solid foundation in basic IT and networking, strong customer service skills, and the ability to follow documented procedures.
• You'll represent our company at client locations, helping resolve technical issues and ensuring every client receives a professional, positive support experience.

What you'll do

Responsibilities

• Travel to client locations within approximately 25 miles of North County San Diego to provide on-site IT support as needed.
• Troubleshoot basic computer, hardware, software, printer, Wi-Fi, and network connectivity issues.
• Work with basic network environments, including routers, switches, and wireless networks.
• Follow provided instructions, troubleshooting steps, and technical documentation precisely.
• Complete assigned tasks according to established procedures and the approved scope of work.
• Obtain authorization before making changes outside the approved scope, including network configuration changes, software installations, or other significant system modifications.
• Communicate professionally with clients and maintain a positive customer experience.
• Document all work performed, troubleshooting steps, and outcomes in the ticketing system.
• Provide a clear update to our team after every visit, including any unresolved issues and recommended next steps.
• Escalate issues that fall outside your technical expertise or the scope of the assignment rather than attempting unapproved fixes.
• Maintain a professional appearance and represent the company appropriately at client sites.

Qualifications

• Basic understanding of computers, Windows environments, hardware, software, and networking.
• Comfortable troubleshooting common IT issues and basic network connectivity problems.
• Strong computer literacy and ability to work with ticketing systems and technical documentation.
• Excellent communication and customer service skills.
• Ability to follow instructions and documented procedures accurately without skipping steps.
• Reliable, punctual, organized, and able to work independently at client locations.
• Reliable transportation and ability to travel within the designated service area.
• Previous IT support, help desk, field technician, or MSP experience preferred.