Onsite Insurance Follow Up Admin Support Representative

Must be able to work M-F 8am-4:30pm onsite. The Insurance Follow Up Administration Representative will be responsible for performing a variety of administrative and clerical tasks to support the Insurance Follow Up Operations Team. Duties include providing support to the managers and assisting in daily office needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer and direct phone calls
• In charge of Printing and collating, mailing, logging, documentation
• Tracking  processes and action, organizing, filing paper and electronic files
• Communicating effectively in written form to departmental staff and others as directed.
• Assist in resolving any administrative issues
• Respond to questions and requests for information
• Acts as a liaison with other department
• Works independently and within a team for ongoing projects
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

KNOWLEDGE, SKILLS, ABILITIES:

• Intermediate to advanced computer skills using Microsoft Word and Excel (2+ years)
• Ability to multi-task in a fast-paced environment
• Working knowledge with Windows OS, digital fax procedure, organizing and filing physical and digital records Operating standard office equipment including printer, fax machine and copiers.

• Excellent organizational skills with ability to work independently
• Strong analytical/problem solving skills
• High attention to detail
• Prefer experience working in the Healthcare field

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION & EXPERIENCE:

• High school diploma or equivalent is required
• 2 or more years of experience within the medical industry is preferred
• 2 or more years of experience in medical billing required
• Experience working with both government and commercial payers required

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; see, talk and hear.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Hollis Cobb is an Equal Opportunity Employer

Illinois, Maryland, Massachusetts, New Jersey and Virginia residents click below for compensation and benefits 

https://www.holliscobb.com/state-specific-benefits/