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Ampcus Incorporated logo

Onsite Digital Technology Support Engineer

Ampcus Incorporated

  • San Antonio, TX
  • 2 days ago

    Highlights

    The role is responsible for maintaining technology availability, responding to production-impacting incidents, supporting end-user devices and shop floor technologies, coordinating with local and remote IT teams, and ensuring operational continuity in a manufacturing environment. This position acts as the bridge between site operations, local facility IT personnel, vendors, and enterprise Digital Technology teams to ensure rapid incident resolution and minimal disruption to production activities.

    Numbers & Facts

    LocationSan Antonio, TX
    IndustryStaffing/Employment Agencies
    Company Size500 to 999 employees
    Websitehttp://www.ampcus.com

    Description

    Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

     

    Job Title: Onsite Digital Technology Support Engineer

    Location(s): San Antonio, TX


    Position Summary
    The Onsite Digital Technology Support Engineer serves as the primary IT support resource for production-critical technology supporting F110 and F404 engine assembly operations. The role is responsible for maintaining technology availability, responding to production-impacting incidents, supporting end-user devices and shop floor technologies, coordinating with local and remote IT teams, and ensuring operational continuity in a manufacturing environment.

    This position acts as the bridge between site operations, local facility IT personnel, vendors, and enterprise Digital Technology teams to ensure rapid incident resolution and minimal disruption to production activities.

    Support Production Technology

    • Provide hands-on support for PCs, printers, scanners, test interfaces, and manufacturing-support systems.
    • Monitor and maintain technology availability within the production environment.
    • Troubleshoot hardware, software, network, and connectivity issues affecting operations.
    • Support technology deployments, hardware refreshes, and infrastructure changes.

    Lead Incident Response

    • Serve as the first responder for technology incidents impacting manufacturing.
    • Perform triage, diagnosis, and resolution of technical issues.
    • Coordinate escalations with network, infrastructure, security, and vendor support teams.
    • Provide timely communications during critical incidents.
    • Maintain ownership of issues through complete resolution.

    Partner with Site Leadership

    • Collaborate with manufacturing personnel, site leadership, and facility IT teams.
    • Act as the primary onsite liaison between local operations and enterprise Digital Technology teams.
    • Participate in technology improvement initiatives and infrastructure projects.
    • Identify operational risks and recommend improvements to increase service reliability.

    Support Business Continuity

    • Participate in an after-hours on-call rotation.
    • Respond to production-impacting incidents during nights, weekends, and holidays when required.
    • Ensure critical manufacturing systems remain operational and available.

    What We're Looking For
    Required Experience

    • 3+ years of IT support, field services, desktop support, or infrastructure support experience.
    • Strong troubleshooting skills across hardware, operating systems, peripherals, and networking.
    • Experience supporting Windows-based enterprise environments.
    • Experience with incident management and ticketing systems.
    • Ability to work independently in a customer-facing environment.

    Technical Skills

    • Windows desktop and laptop support
    • Active Directory fundamentals
    • Microsoft 365 applications
    • TCP/IP networking concepts
    • Remote support tools
    • Printer and peripheral support
    • Hardware break/fix support
    • Incident and change management processes

    Preferred Qualifications

    • Experience supporting manufacturing, industrial, aerospace, or warehouse environments.
    • Familiarity with production-floor technologies and operational support.
    • ITIL Foundation, CompTIA A+, Network+, or equivalent certifications.
    • Experience working with cross-functional technical teams and vendors.

    Schedule:

    • Monday-Friday, 8:00 AM-5:00 PM CST with on-call responsibilities as required.


    Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

    About Company

    Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

    Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

    We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

    Industry: Information Technology and Services

    Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

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