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Onsite (Customer) Service Technician (US)

Metasys Technologies

  • Dallas, TX
  • 2 days ago
  • $22 Per Hour

Highlights

This entry-level position involves repairing, maintaining, and installing a variety of printer models to ensure optimal performance and customer satisfaction. Respond promptly to customer service requests while complying with established Service Level Agreements (SLAs).

Numbers & Facts

LocationDallas, TX
IndustryComputer/IT Services
Salary$22 Per Hour
Company Size100 to 499 employees
Year Founded2000
Websitehttp://metasysinc.com/

Description

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Onsite Customer Service Technician
Dallas TX 75235
12 Months Contract
Mon- Fri (8:00AM - 5:00PM)

Job Description
This position is a dedicated onsite support role within a healthcare environment. In this capacity, you will provide high-quality service and technical support for customers printer equipment. This entry-level position involves repairing, maintaining, and installing a variety of printer models to ensure optimal performance and customer satisfaction.

Primary Responsibilities
  • Provide support with onsite dispatch and escalations.
  • Perform Standard and Proactive Consumable Management (PCM) system updates.
  • Conduct asset tracking, reporting, billing, and ongoing system updates.
  • Respond promptly to customer service requests while complying with established Service Level Agreements (SLAs).
  • Provide assistance with diagnoses, repair, and maintaining printer equipment.
  • Manage inventory for hot-swap devices and essential supplies to minimize customer downtime.
Qualifications
  • Strong understanding of electro-mechanical systems.
  • Entry-level experience working with printers, hard-copy devices, or imaging equipment.
  • Proficiency with administrative and computer applications, including Microsoft Office (Excel, Outlook, and Word).
  • Ability to lift and maneuver equipment weighing up to 60 lbs.
  • Working knowledge of service ticketing systems such as ServiceNow and D365.
Personal Characteristics
  • Excellent written and verbal communication skills.
  • Strong customer service orientation with a focus on exceeding expectations.
  • Positive, solutions-driven attitude.
Education
  • Minimum high school diploma or GED.
  • Technical training is a plus.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

About Company

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

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