Printer Support Technician

Location: Dallas, TX
Pay Rate: $20.00 $22.00/hour
Schedule: Monday Friday, 8:00 AM 5:00 PM
Duration: 1-Year Contract
Work Environment: Onsite Healthcare Facility

Position Overview

We are seeking a dependable and customer-focused Printer Support Technician to provide onsite technical support within a healthcare environment. This entry-level position is responsible for assisting with the installation, maintenance, troubleshooting, and repair of printer and imaging equipment while ensuring timely and professional customer service.

Key Responsibilities

• Respond to onsite service requests, dispatches, and escalations in accordance with established Service Level Agreements (SLAs).

• Troubleshoot, diagnose, repair, maintain, and install printer and imaging equipment.

• Perform Standard and Proactive Consumable Management (PCM) system updates.

• Maintain accurate asset tracking, reporting, billing, and system records.

• Manage inventory of hot-swap devices, printer supplies, and consumables to minimize customer downtime.

• Provide timely updates on service tickets and equipment status.

• Maintain accurate documentation of completed service activities.

• Deliver professional, customer-focused support in a healthcare environment.

Qualifications

• High school diploma or GED required; technical training is a plus.

• Entry-level experience with printers, hard-copy devices, imaging equipment, or related technical equipment preferred.

• Basic understanding of electro-mechanical systems.

• Proficiency with Microsoft Office, including Excel, Outlook, and Word.

• Familiarity with service ticketing or business systems such as ServiceNow and Microsoft Dynamics 365 (D365) preferred.

• Ability to troubleshoot technical and equipment-related issues.

• Ability to lift and maneuver equipment weighing up to 60 lbs.

• Strong organizational skills and attention to detail.

Ideal Candidate

The ideal candidate has strong customer service and communication skills with a positive, solutions-oriented approach. Candidates should be comfortable working independently in an onsite healthcare environment, managing service requests, troubleshooting equipment, and interacting professionally with customers and staff.