At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description: Are you passionate about solving complex technical challenges and empowering clients through engaging, hands-on education? We are seeking a dynamic Onsite Client Account Services & Trainer to serve as a trusted advisor, technical specialist, and educator.
In this role, you will help our enterprise and institutional clients unlock the full value of our industry-leading technology solutions and data platforms. This multifaceted position blends consultative client support, technical troubleshooting, application configuration, and interactive training delivery. You will lead 1:1 coaching sessions, interactive webinars, and on-site workshops, acting as the crucial bridge between our clients and internal technical teams.
What You'll Be Doing:
Client Training & Enablement- Deliver Engaging Training Programs: Design, coordinate, and lead high-impact training sessions-including personalized 1:1 coaching, live interactive webinars, and classroom-style workshops-tailored to diverse client learning styles and user skill levels.
- On-Site Client Engagement: Travel to client corporate offices to conduct hands-on product onboarding, facilitate multi-day implementation workshops, and foster strong executive and operational relationships.
- Develop Training Collateral: Partner with product teams to create easy-to-follow instructional materials, quick-reference guides, walkthrough videos, and best-practice documentation.
Technical Support & System Configuration - Configure Client Solutions: Analyze unique business workflows and technical requirements to configure applications, features, and system integrations to meet client objectives.
- Incident Management & Troubleshooting: Provide Tier 2/technical support, diagnosing software issues, analyzing product usage patterns, and coordinating swift incident resolution to minimize disruption to client operations.
- Cross-Functional Bridge: Serve as the primary technical liaison between clients and internal product management, engineering, and quality assurance teams to resolve complex technical hurdles and deliver seamless service.
Continuous Improvement & Optimization - Identify Growth Opportunities: Monitor and evaluate system implementations and adoption metrics to proactively uncover workflow bottlenecks, optimization opportunities, and additional training needs.
- Drive Strategic Projects: Take ownership of technical initiatives of moderate complexity with guidance and mentorship from senior team members, continually improving team knowledge bases and service delivery processes
What's in it For You:- Large (~$2B+ revenue) formerly public information services and data business
- Durable cash flow and profitability regardless of changes in macroeconomic conditions
- Company certified as a global "A Great Place to Work."
- Competitive compensation and benefits!
- Career path for continued professional growth.
- Working with leaders that care about your professional growth!
- Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.
Job Qualifications:Education & Experience- Education: Bachelor's degree in business, Information Technology, Computer Science, Instructional Design, Education, or a related field preferred (or equivalent practical industry experience).
- Work Experience: 1+ years of demonst