Banking Call Center Agent
Job Duties:
Manage high-volume inbound and outbound calls with professionalism and efficiency
Assist customers with account inquiries, transactions, and service requests
Resolve issues and complaints while ensuring a great customer experience
Identify customer needs and provide accurate solutions or escalate when necessary
Perform account maintenance tasks such as transfers, stop payments, and updates
Meet individual and team performance goals (KPIs)
Qualifications:1 year call center (Banking preferred) or:1+ year of customer service, retail, or call center experience
Strong communication and customer service skills
Tech-savvy with knowledge of basic computer systems and online tools
High school diploma or equivalent required
Bilingual a plus
Banking or Financial Service Experience (Preferred)
Call Center